Study Guide

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Project content and implementation:

If you work in future with any Digital Services (retail, tourism, banking, HR...) or product development or in Consulting business, it's valuable to know how to envolve and engage collegues and clients in ideation and co-creation. We will learn Service Design and co-create a ideation workshop for an International Conference:

The Skills you gain can be used in HR, Product or Service Development and Management.

- Project is based on getting to know workshop ideation and co-creation methods
- We use Service Design in creating a ideation workshop concept for International Conference
- We assist in facilitators in an International Conference for Professionals in Mobile Health and eHealth (see later Partner)
- We collect feedback from this International conference
- And lastly the we will sketch concepts, test them and present them to our Partner

TEAM´S MAIN TASK IN PROJECT IS TO
Our task is to assist in an International Conference, analyse the work in Conference workshops and design sustainable best practice workshop concept.

WHAT DOES SUSTAINABLE MEAN IN THIS PROJECT
This year the International Conference's theme is "Human oriented approach in eHealth and digital services" and workshops are focusing on Testlabs and Living Labs (for piloting and testing digital services and innovations), but next year it will be something else. Sustainable in our project means, that the concept that we will develop, fits any theme in the future.

NOTE:
- We will visit and work in assisting role in eHealth Congres workshops at Laurea Tikkurila Campus 13.10.2023.

NORMAL GUIDANCE MEETINGS: On Tuesdays 10-11.30.

Studying platforms: Teams, Miro & Canvas

HOW DO YOU BENEFIT FROM THIS PROJECT for WORKING LIFE? YOU WILL
- learn how to lead/support workshops
- learn how to plan and organise workshops
- learn project management and co-ordination and interdiciplinary communication
- learn service design methods, tools and mindset (!)
- learn in a concrete way to lead development of service / products in today's agile business environment
- expand your personal networks
- learn to work in multicultural environment
Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available.

Location and time

Project team will meet on Tuesdays!

Learning materials and recommended literature

Theory studying in the project:
1.Self-study in Canvas (3 ects/vr), Service Design / Double diamond
2.Theory base writing, 1500 words academic writing with references and applying part (3ects)
3. Project work (9 ects/cr)

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Co-operation with working life and/or RDI

- Dr Outi Ahonen, President of Finnish Telemedicine and eHealth Association https://www.telemedicine.fi/fi/
- Laura Tahvanainen RDI Specialist, Laurea UAS
- International Conference of eHealth Professionals (Tikkurila Campus)

Important dates

- Project Kick-Off day: 29.8.2023, 10:00-16:00
10:00-12:00 KickOff with Marja and Project brief from Working Life Partner
12:00-15:00 Lunch & Team roles and Getting organised with Brief using e.g. GROW (without supervisor) 15:00-16:00 KickOff continues with supervisors.
- 5.9. onwards project days on Tuesdays!
> For minilectures on Service Design, my Tuesday teams will be together. We will agree this separately.

We will visit and work in assisting role in eHealth workshops at Laurea Tikkurila Campus 13.10.2023.
Meetings with Project Partner are booked already for 12.9.2023 prior to the Conference.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief).

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

Project based in collaboration with following actors:
- International Conference of eHealth Professionals (Tikkurila Campus)

The project is suitable for exchange students.

Students workload

1 cr/ects = 26.7 h

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

Aims of the project, to produce:

To learn how to do a Lean Workshop (in an assisting role).
Proto of Testbed and/or Living lab (according to the needs that the eHealth Professionals have).

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Grading scale

H-5

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.