Service Design in PracticeLaajuus (10 cr)
Study unit code: ML00BW68
Credits
10 op
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Rest Virtuaali
Teacher in charge
Miia Vakkuri
Groups
-
MLA224SAMPalveluliiketoiminnan koulutus, monimuotototeutus, S24, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Grading scale
H-5
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Marjukka Turunen
- Miia Vakkuri
Teacher in charge
Miia Vakkuri
Groups
-
PRA224SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S24, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Grading scale
H-5
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Rest Virtuaali
- Miia Vakkuri
Teacher in charge
Miia Vakkuri
Groups
-
PRA224SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S24, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Grading scale
H-5
Enrollment
25.11.2024 - 01.12.2024
Timing
20.03.2025 - 30.05.2025
Number of ECTS credits allocated
10 op
Virtual proportion
1.5 op
RDI proportion
10 op
Mode of delivery
85 % Contact teaching, 15 % Distance learning
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Heidi Vähänikkilä
- Päivi Mantere
Teacher in charge
Päivi Mantere
Groups
-
PRA224KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K24, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5
Enrollment
25.11.2024 - 01.12.2024
Timing
16.01.2025 - 14.03.2025
Number of ECTS credits allocated
10 op
Virtual proportion
2 op
RDI proportion
10 op
Mode of delivery
80 % Contact teaching, 20 % Distance learning
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Heidi Vähänikkilä
- Päivi Mantere
Teacher in charge
Päivi Mantere
Groups
-
PRA224KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K24, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5
Enrollment
20.05.2024 - 19.08.2024
Timing
30.08.2024 - 15.11.2024
Number of ECTS credits allocated
10 op
Virtual proportion
5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
MLA223SAMPalveluliiketoiminnan koulutus, monimuotototeutus, S23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5
Enrollment
20.05.2024 - 26.05.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
10 op
Virtual proportion
2.5 op
RDI proportion
10 op
Mode of delivery
75 % Contact teaching, 25 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Jami Riihihuhta
- Tia Karlsson
Teacher in charge
Jami Riihihuhta
Groups
-
PRA223SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5
Enrollment
20.05.2024 - 26.05.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
10 op
Virtual proportion
2.5 op
RDI proportion
10 op
Mode of delivery
75 % Contact teaching, 25 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Jami Riihihuhta
- Tia Karlsson
Teacher in charge
Jami Riihihuhta
Groups
-
PRA223SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5
Enrollment
05.02.2024 - 11.02.2024
Timing
21.03.2024 - 31.05.2024
Number of ECTS credits allocated
10 op
Virtual proportion
2.5 op
RDI proportion
10 op
Mode of delivery
75 % Contact teaching, 25 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Jami Riihihuhta
- Päivi Mantere
Teacher in charge
Päivi Mantere
Groups
-
PRA223KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Grading scale
H-5
Enrollment
27.11.2023 - 05.01.2024
Timing
18.01.2024 - 31.03.2024
Number of ECTS credits allocated
10 op
Virtual proportion
2.5 op
RDI proportion
10 op
Mode of delivery
75 % Contact teaching, 25 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Jami Riihihuhta
- Päivi Mantere
Teacher in charge
Päivi Mantere
Groups
-
PRA223KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara
Learning outcomes
The student is able to:
- plan and implement a service design project using co-creation methods
- organise work as a facilitator
- develop a service concept that enhances customer value, using future information
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5