Constructive communication with Multicultural Clients (5 cr)

Learning outcomes

The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations

Materials

All materials provided in Canvas

Teaching methods

Constructive Communication (CC) or Nonviolent Communication (NVC) is a process that focuses on self-empathy, empathy and authentic self-expression. CC theory supposes all behaviour stems from attempts to meet universal human needs. By identifying the needs and the feelings that surround these needs, mutual understanding and effective strategies for various life events can be achieved.The aim of this module is to develop the understanding of self-empathy and empathy to provide the tools for empowering clients.The module progresses from the basics of CC to deeper practices through self-reflection, role-play, dialogue and various constructive communication
exercises.
The student is able to
- use empathetic interaction to empower multicultural clients
- engage empathetically with self and others
- approach clients on a needs and values basis
- engage in challenging communication situations

The course is implemented through contact lessons, reading material and self-reflection in a learning diary

Student workload

Contact lessons: 40 hours
Reading course material and supplementary tasks: 59 hours
Reflection: 36 hours (Learning Diary)

Assessment criteria, approved/failed

The student has provided a clear understanding of the method, the importance of self-empathy and empathy in the learning diary reflection and exercises in the contact lessons. Each chapter of the reading material needs to have been reflected on.
The minimum of 80% attendance has been met.

Evaluation scale

Approved/Failed

Further information

Compulsory attendance: 80%