Service as Business (5 cr)
Code: V1404-3002
General information
- Enrollment
-
26.11.2018 - 06.01.2019
Registration for the implementation has ended.
- Timing
-
04.01.2019 - 08.05.2019
Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- Laurea university of applied sciences
- Campus
- Laurea Tikkurila
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Sairaanhoitajakoulutus (SHV2), Laurea Tikkurila (Finnish)
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- know the basic concepts of service design
- understand how value is created to the customers through service
Location and time
Online course, no contact teaching
Materials
Optima-verkkoalustalla kirjallisuus ja materiali, saatavana sähköisesti.
Teaching methods
Verkko-opintoina Optima-alusta
Employer connections
-
Exam schedules
Yhteinen aloitusinfo:
International connections
Toteutus englanniksi, KV-opiskelijat voivat osallistua
Completion alternatives
-
Student workload
1 op = 27 h opiskelijan työtä
5 op = 135 h opiskelijan työtä
Content scheduling
Opintojakso oman aikataulun mukaisesti, yhteinen aloitus (1 tunti).
Aloitus:
Evaluation scale
H-5