Service Design (10 cr)
Code: R0216-3034
General information
- Enrollment
-
13.05.2019 - 26.05.2019
Registration for the implementation has ended.
- Timing
-
01.10.2019 - 08.12.2019
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 5 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Blended learning
- Unit
- Laurea university of applied sciences
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 20
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
- Teachers
- Johanna Lunkka
- Kati Tawast
- Päivi Harmoinen
- Tarja Chydenius
- Teacher in charge
- Kati Tawast
- Study unit
- R0216
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Materials
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Teaching methods
Online + Sprint in week 47 (in UCLL Belgium)
Please note that students participating this execution have to be able to attend Sprint week in Belgium in 18.11.-22.11.2019 and use fluently English in face to face team working and online.
Pre-assignments 1.10-15.10.
Maximum 20 students will be accepted to this unique opportunity (travel & accommodation in Leuven will be covered).
Working starts online by using Optima working space. There will be project teams consisting of both Laurea and Leuven students.
Employer connections
Service Design Project
Evaluation scale
H-5
Further information
KEY CONCEPTS
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Service design / design thinking
Service design process and tools
Customer Insight (Persona & Customer Journey)
Value proposition
Prototyping & testing
Business Model Canvas
Service Concept
ASSIGNMENTS
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Pre-assignment (Theory & Literature)
Customer project
Development of service concept / team work
Evaluated using scale (5-1)
Service Design Portfolio
Created during the process
The finished service design portfolio is given to the customer project provider