Hospitality Management and Customer Understanding (10cr)
Code: PH00BN93-3001
General information
- Enrollment
- 18.05.2020 - 24.05.2020
- Registration for the implementation has ended.
- Timing
- 31.08.2020 - 16.12.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 9 cr
- Virtual proportion
- 1 cr
- RDI proportion
- 3 cr
- Mode of delivery
- Blended learning
- Teaching languages
- English
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Learning outcomes
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Teaching methods
Lectures, project for an organization, presentations in class. There are individual and team assignments.
Time and location
In Leppävaara according to schedule. The first meeting is on August 31, 2020 and presence is compulsory then. The study unit may involve visits to locations outside the campus.
Evaluation scale
H-5