Customer Experience (10 cr)
Code: PH00BN94-3010
General information
- Enrollment
-
24.11.2025 - 30.11.2025
Registration for introductions has not started yet.
- Timing
-
01.01.2026 - 31.07.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
- Teachers
- Annukka Korvenranta
- Marjukka Turunen
- Teacher in charge
- Marjukka Turunen
- Groups
-
PHA225KN2Degree Programme in Hospitality Management and Service Design, daytime studies, K25, Leppävaara
- Study unit
- PH00BN94
Learning outcomes
The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context
Evaluation scale
H-5