MAPA Safe Interaction Models, Demanding Customer Situations (1cr)

Learning outcomes

The student is able to:
- identify and describe the reasons for challenging and violent behavior and implement appropriate practices to avoid or mitigate crisis situations
- recognize and assess the risk of violence and make appropriate decisions to manage these risks
- use suitable and acceptable physical interventions to reduce or manage risk behavior, and escape or rescue another person if necessary using emergency response
- act as a team and, if necessary, as a situation leader in scenarios where an individual’s risk behavior requires staff to operate as a team of 3-5 people to manage the associated risks or risk behavior
- apply safe practices in situations where extreme risk behavior necessitates moving to the floor and, if necessary, using emergency holds at floor level
- identify and articulate the impacts of crisis situations and describe post-crisis procedures that can be utilized in post-crisis support and learning

Teaching methods

The implementation plan is available in Finnish.

Time and location

Katso opinnon aikataulut Lukkarikoneesta osoitteesta https://lukkarit.laurea.fi.

Learning materials and recommended literature

Opiskelija saa tarvittavan oppimateriaalin ensimmäisellä opetuskerralla. Opintojakso sisältää työkirjan.

Important dates

Katso opintojakson aikataulut. Kaikki lähipäivät ovat läsnäolovelvoitteisia, eikä opintojaksoa voi suorittaa muulla tavoin kuin osallistumalla opetukseen.

Evaluation scale

Approved/Failed

Qualifications

Suitable for students from different fields. Participation requires although that you have completed the MAPA Foundation Training Programme.