Customer Experience (10 cr)
Code: PH00BN94-3009
General information
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
10 Liiketalous-, tietojenkäsittely- ja palvelualat
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
20 - 45
Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Teachers
- Tia Karlsson
- Annukka Korvenranta
Teacher in charge
Annukka Korvenranta
Groups
-
PHA224SNDegree Programme in Hospitality Management and Service Design, daytime studies, S24, Leppävaara
Learning outcomes
The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context
Grading scale
H-5