Customer Experience (10 cr)

Code: PH00BN94-3009

General information

Enrollment: 19.05.2025 - 25.05.2025
Registration for introductions has not started yet.

Timing: 01.08.2025 - 31.12.2025
The implementation has not yet started.

Number of ECTS credits allocated: 10 cr

Local portion: 10 cr

Mode of delivery: Contact learning

Unit: 10 Liiketalous-, tietojenkäsittely- ja palvelualat

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 55

Degree programmes: Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Teachers: Tia Karlsson; Annukka Korvenranta

Teacher in charge: Annukka Korvenranta

Groups: PHA224SN
Degree Programme in Hospitality Management and Service Design, daytime studies, S24, Leppävaara; PHA225KN
Degree Programme in Hospitality Management and Service Design, daytime studies, K25, Leppävaara

Study unit: PH00BN94

Learning outcomes

The student is able to
- apply customer experience knowledge into the service business
- plan and produce user-centered services
- develop hospitality services in the international context

Evaluation scale

H-5

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