Service Design (10cr)
Code: R0216-3014
General information
- Enrollment
- 25.11.2019 - 12.01.2020
- Registration for the implementation has ended.
- Timing
- 07.01.2020 - 26.05.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 8 cr
- Virtual proportion
- 2 cr
- RDI proportion
- 4 cr
- Mode of delivery
- Blended learning
- Unit
- Laurea university of applied sciences
- Campus
- Laurea Tikkurila
- Teaching languages
- Finnish
- Seats
- 20 - 35
- Degree programmes
- Tietojenkäsittelyn koulutus (NTV2), Laurea Tikkurila (Finnish)
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Teaching methods
Tämä on monimuotototeutus. Pääosin lähiopetusta tiistaisin ilta-aikaan sekä maanantai-päivisin, osin opetusta myös etätyövälineiden avulla.
Time and location
Maanantai päivisin ja tiistai iltaisin Laurean Tikkurilan kampuksella.
Learning materials and recommended literature
Opettajien tekemä materiaali sekä opintojakson aikana sovittava kirjallisuus.
Kalbach, J.2016. Mapping experiences. O’reilly media, Sebastopol.
Tuulaniemi, J. 2011. Palvelumuotoilu. Talentum, Helsinki.
Co-operation with working life and/or RDI
Opintojaksolla tehdään asiakas- sekä hankeprojekteja.
Evaluation scale
H-5