Study Guide

Learning outcomes

The student is able to:
- communicate in English in a professional way in one’s own field of study
- apply intercultural management and theories into a futures and design thinking project in English
- plan and develop services by applying futures and design thinking in English

Teaching methods

The course is mainly implemented on the Leppävaara campus as face-to-face teaching, including e.g. workshop days. Part of the learning takes place on the Canvas online platform as teamwork. If possible, the study course includes one or more visits, the exact dates will be reviewed at the first time of the study course.

Learning materials and recommended literature

Design Thinking materials and theory books:

Finland Futures Research Centre (FFRC)
https://www.utu.fi/en/university/turku-school-of-economics/finland-futures-research-centre

The Finnish Innovation Fund Sitra
https://www.sitra.fi/en/themes/foresight-and-insight/#contact

Lupton, E. Graphic design thinking : beyond brainstorming. 2011.Princeton Architectural Press ; Maryland Institute College of Art. https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=3387597Links to an external site.

Luchs, Michael G. ; Griffin, Abbie ; Swan, Scott. 2015. Design Thinking. Wiley-Blackwell.
https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=4041673Links to an external site.

Service Design ­ Practical access to an evolving field, Moriz Stefan. 2009.Links to an external site.

Laurea LibGuide

Osterwalder, A., Pigneur, Y., Bernarda, G. & Smith, A. 2014. Value proposition design: how to create products and services customers want. New Jersey: Hoboken, John Wiley & Sons Inc. E-book: https://laurea.finna.fi/Record/nelli01.2670000000592458Links to an external site.

Schneider, J. & Stickdorn, M. 2011. This is Service Design Thinking Basics – Tools – Cases. BIS Publishers. Amsterdam. E-book: https://laurea.finna.fi/Record/laurus.74054 Links to an external site.

Stickdorn, M., Lawrence, A. & Schneider, J. (2018). This is service design doing. Media Inc. O’Reilly.
E-book: https://laurea.finna.fi/Record/nelli01.4100000002045871Links to an external site.

Saunders_2009_Research_Methods_for_Business_Students.pdf

Alternative completion methods of implementation

Can be arranged separately with the responsible teacher before the beginning of the study period

Co-operation with working life and/or RDI

The course is implemented in close cooperation with working life. The tasks of the study course are linked in a practical way to current phenomena in the field.

Forms of internationality

At the heart of the study course is internationality, students get to learn about international hospitality industry operations from different perspectives

Students workload

One credit corresponds to 26.7 hours of student work. This course is 10 ECTS credits, i.e. approximately 267 hours of active work. Part of the learning takes place on campus, but the student must actively set aside time for assignments and learning outside of class.

Grading scale

H-5

Evaluation methods and criteria

On this course, evaluation criteria 2 is used.
Please, check current information in student intranet through this link:
https://laureauas.sharepoint.com/sites/studentEn_studyperformancesandevaluation/SitePages/Evaluation-criteria-for-Bachelor%27s-studies.aspx

Evaluation criteria, fail (0)

On this course, evaluation criteria 2 is used.
Please, check current information in student intranet through this link:
https://laureauas.sharepoint.com/sites/studentEn_studyperformancesandevaluation/SitePages/Evaluation-criteria-for-Bachelor%27s-studies.aspx

Evaluation criteria, satisfactory (1-2)

On this course, evaluation criteria 2 is used.
Please, check current information in student intranet through this link:
https://laureauas.sharepoint.com/sites/studentEn_studyperformancesandevaluation/SitePages/Evaluation-criteria-for-Bachelor%27s-studies.aspx

Evaluation criteria, good (3-4)

On this course, evaluation criteria 2 is used.
Please, check current information in student intranet through this link:
https://laureauas.sharepoint.com/sites/studentEn_studyperformancesandevaluation/SitePages/Evaluation-criteria-for-Bachelor%27s-studies.aspx

Evaluation criteria, excellent (5)

On this course, evaluation criteria 2 is used.
Please, check current information in student intranet through this link:
https://laureauas.sharepoint.com/sites/studentEn_studyperformancesandevaluation/SitePages/Evaluation-criteria-for-Bachelor%27s-studies.aspx