Accessible Service Environments (10 cr)

Learning outcomes

The student is able to
- evaluate service environments in accessible prespective
- use innovative methods in generating ideas for new services
- adopt a people centred, empathetic and ethical approach
- conduct qualitative research, development and innovation projects

Location and time

The sesions are held at Laurea Tikkurila on Tuesdays. The first session is on Tuesday 13.1. at 9 -11.45. It is highly compulsory to participate the first session.

Materials

UN Human Rights Declaration (1948)
Legislation on Disablity (esimerkiksi Vammaispalvelulaki)
EU Disability Act 2015
ESOK. 2018. Esteetöntä opiskelua. Saavutettavuus. http://www.esok.fi/accessibility-info
Learning Difficulties and Customer / Patient Work
EU Travel Rights (EU)
European Network for Accessible Tourism (ENAT)
The Accessibility Center ESKE Finland. 2018. Finnish Association of People with Physical Disabilities. https://www.invalidiliitto.fi/finnish-association-people-physical-disabilities
Easy to Move Criteria
Safety adn Security
Qualitative research methods and reporting

Teaching methods

The student is able to
- evaluate service environments in accessible prespective
- use innovative methods in generating ideas for new services
- adopt a people centred, empathetic and ethical approach
- conduct qualitative research, development and innovation projects
-academic reporting and presenting the presenting the results to working life reps

Employer connections

Accessiblity evaluation conduction at a work place according to the Easy to Move Criteria ( for example at an internship place in Finland or in a foreign country).

Exam schedules

The first day is on Tue 13.1. and the final day is in May. The sessions are held on Tuesdays.

International connections

The study unit is for all students at Laurea. Finnish and International students are welcome to learn and study together about accessibliity, which concers all fields and study programmes. Multicultural teams.

Completion alternatives

Inpependent work or recognition of prior competence in case a student has experience on accessibility and can demonstrate it. Demonstration of prior competence in a class room in form of a lecture or a work shop.

Content scheduling

Theory Part and Study Visits. Exam. 5 cr:
1)Benchmarking accessible service environments in your field of study. Presentation of your findings in classroom.
2)Theory review and study visits (literature, previous research on the topic, organizations, articles).Presentation of your findings in classroom.
3)Legislation (EU, national). Presentation of your findings in classroom.
Accessibility Evaluation, Reporting and Presenting the Results. 5 cr:
1)Research methods and plan for accessibility evaluation according to the Easy to Move criteria: Present your plan in classroom.
2)Research conduction (accessibility evaluation)
3)Reporting and presenting the results. Development ideas. Present the results in classroom. Media release on the results (1-2 pages). Return date for the individual report and media release.

Evaluation scale

Approved/Failed