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Service as Business (5cr)

Code: V1404-3001

General information


Enrollment
26.11.2018 - 06.01.2019
Registration for the implementation has ended.
Timing
04.01.2019 - 08.05.2019
Implementation has ended.
Number of ECTS credits allocated
5 cr
Local portion
0 cr
Virtual proportion
5 cr
Mode of delivery
Distance learning
Unit
Laurea university of applied sciences
Campus
Laurea Tikkurila
Teaching languages
English
Seats
0 - 50
Degree programmes
Sairaanhoitajakoulutus (SHV2), Laurea Tikkurila (Finnish)
Teachers
Jussi Järvi
Study unit
V1404

Learning outcomes

The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- know the basic concepts of service design
- understand how value is created to the customers through service

Teaching methods

Verkko-opintoina Optima-alusta

Time and location

Online course, no contact teaching

Learning materials and recommended literature

Optima-verkkoalustalla kirjallisuus ja materiali, saatavana sähköisesti.

Alternative completion methods of implementation

-

Co-operation with working life and/or RDI

-

Important dates

Yhteinen aloitusinfo:

Forms of internationality

Toteutus englanniksi, KV-opiskelijat voivat osallistua

Student workload

1 op = 27 h opiskelijan työtä
5 op = 135 h opiskelijan työtä

Content and scheduling

Opintojakso oman aikataulun mukaisesti, yhteinen aloitus (1 tunti).
Aloitus:

Evaluation scale

H-5

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