Intercultural service experiences (exchange week) (2cr)
Code: TY00BV53-3001
General information
- Enrollment
- 01.03.2022 - 15.06.2022
- Registration for the implementation has ended.
- Timing
- 21.06.2022 - 24.06.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 2 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Tikkurila
- Teaching languages
- English
- Seats
- 0 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Teachers
- Tarja Chydenius
- Teacher in charge
- Tarja Chydenius
- Scheduling groups
- Avoin AMK (Size: 15 . Open UAS : 15.)
- Small groups
- Open UAS
- Study unit
- TY00BV53
Learning outcomes
- research and analyze elements of customer experience
- learn how value is created in intercultural contexts
- discover and analyze service in cross-cultural contexts
- interact effectively in multicultural teams
- learn about services around cultural practices.
Teaching methods
This is a campus/city-based implementation and requires physical attendance.
During the international week, Laurea UAS and its alliance partner Université Gustave Eiffel (UGE, France) organize a learning environment for intercultural service experiences.
Appr. 25 students from UGE will join the exchange week which will offer an internationalization-at-home opportunity for Laurea/Finnish students.
Learning materials and recommended literature
Will be announced in Canvas
Alternative completion methods of implementation
None
Co-operation with working life and/or RDI
None
Important dates
Tuesday 21.6. at 12 - 18 Laurea Tikkurila
Wednesday 22.6. at 9 - 16 Helsinki / Library Oodi
Thursday or Friday 23./24.6. Helsinki: This is a volunteer part but very much hoped that Laurea students accompany the French student group and act as cultural hosts in local touristic or cultural services. Participate either one of these days or attend both.
Student workload
Attendance required during thefirst 2 days. Additional independent study.
2 ects equals appr. 55 study hours.
Content and scheduling
- Analyzing a service from a cultural perspective
- Analyzing and applying value creation in services
- Elements of experience economy
Further information
Participation in this study unit can be taken separately as an elective study entity (2 ects).
Alternatively, it can be done as an additional or compensating part during study unit A9308-3005 Cross-Cultural Issues in Service Design (5 ects or 7 ects).
Evaluation scale
Approved/Failed