Intercultural service experiences (exchange week) (2 cr)

Learning outcomes

- research and analyze elements of customer experience
- learn how value is created in intercultural contexts
- discover and analyze service in cross-cultural contexts
- interact effectively in multicultural teams
- learn about services around cultural practices.

Materials

Will be announced in Canvas

Teaching methods

This is a campus/city-based implementation and requires physical attendance.

During the international week, Laurea UAS and its alliance partner Université Gustave Eiffel (UGE, France) organize a learning environment for intercultural service experiences.

Appr. 25 students from UGE will join the exchange week which will offer an internationalization-at-home opportunity for Laurea/Finnish students.

Employer connections

None

Exam schedules

Tuesday 21.6. at 12 - 18 Laurea Tikkurila
Wednesday 22.6. at 9 - 16 Helsinki / Library Oodi
Thursday or Friday 23./24.6. Helsinki: This is a volunteer part but very much hoped that Laurea students accompany the French student group and act as cultural hosts in local touristic or cultural services. Participate either one of these days or attend both.

Completion alternatives

None

Student workload

Attendance required during thefirst 2 days. Additional independent study.
2 ects equals appr. 55 study hours.

Content scheduling

- Analyzing a service from a cultural perspective
- Analyzing and applying value creation in services
- Elements of experience economy

Evaluation scale

Approved/Failed

Further information

Participation in this study unit can be taken separately as an elective study entity (2 ects).

Alternatively, it can be done as an additional or compensating part during study unit A9308-3005 Cross-Cultural Issues in Service Design (5 ects or 7 ects).