Empathic Service Design and Co-Creation in Social and Health Care (5 cr)

Learning outcomes

The student is able to
- understand the principles of service design and co-creation in a social and health care system context
- identify future global and local social and health needs at the individual and community level
- recognise different current developments and innovations as well as emphatic co-creation possibilities in social and health care service design
- apply different service design and co-creation methods of client and patient empowerment within social and health care

Materials

The source materials needed for the subject area of the project are selected separately after the project assignment.

Teaching methods

Empathic Service Design and Co-Creation in Social and Health Care course is conducted as project-based online studies between 3.10.2022-31.12.2022, including an online kick-off meeting and an online final seminar as well as 3 online workshops.

The course is completed in cooperation with thematically related Laurea project(s), details to be provided later.

The key competences to be developed are as follows:

The student is able to
- understand the principles of service design and co-creation in social and health care system context
- identify future global and local social and health needs at the individual and community level
- recognize different current developments and innovations as well as empathic co-creation possibilities in social and health care service design
- apply different service design and co-creation methods of client and patient empowerment within social and health care

The project may provide competence and credits for other modules as well.

Guidance sessions and communication practices are agreed on a project-specific basis.
Course feedback is gathered in Padlet at the end of the course.

Laurea reserves the right to make changes.

Employer connections

The course is completed in cooperation with thematically related Laurea project(s), details to be provided later.

Exam schedules

Project guidance is offered during the kick-off meeting and workshops and by email, as needed.

International connections

The study unit is suitable for exchange students. Also, Master level exchange students can apply.
The Master students' final product will be discussed to meet the needs of Master level requirements.

Completion alternatives

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

Student workload

One credit equals approximately 26.7 hours of work performed by the student.

Content scheduling

The course contents will be available in Canvas once the course starts.

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education. Additionally, Master level students can also participate in the course.

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies, Alternatively, the teacher can specify a different manner for the student to confirm that they intend to participate in the studies. The completion of these measures can be required within a week of the studies having begun. The application of the aforementioned approach requires that the teacher notifies the students accepted to the study unit of the practice and that the practice is specifically mentioned in the study unit’s implementation plan.

If the student has a justified reason for not attending the first contact teaching session or for not notifying the teacher of their intention to be involved in studies in the manner required by the teacher, the student must contact the responsible teacher to agree on participation in the studies. Their registration for the study unit will be rejected, of the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified, Another student who is in line for the study unit can be selected in their place."


The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.