Encountering the Customer and Professional Interaction (10 cr)

Code: SR00BO20-3003

General information

Enrollment: 29.11.2021 - 05.12.2021
Registration for the implementation has ended.

Timing: 17.01.2022 - 28.04.2022
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 7 cr

Virtual proportion: 3 cr

Campus: Laurea Tikkurila

Teaching languages: Finnish

Seats: 20 - 60

Degree programmes: Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)

Teachers: Hanna Väätäjä; Olli Kaarakka

Teacher in charge: Hanna Väätäjä

Groups: SRV222KA
Sosionomikoulutus, rikosseuraamusala, monimuotototeutus, K22, Tikkurila

Study unit: SR00BO20

Learning outcomes

The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Materials

Tenttikirjat:
1. Mönkkönen, Kaarina. 2018. Vuorovaikutus asiakastyössä: asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus. (Saatavilla Laurea Finnan kautta myös verkkokirjana).
2. Niemistö, Raimo. 2016. Ryhmän luovuus ja kehitysehdot.

Teaching methods

The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion

Student workload

Kontaktiopetus (1 op) , läsnäolo 80%
Välitehtävä (2 op), arviointi hyv/hyl
Pienryhmätentti (3 op), arviointi 1-5
Projekti (4 op), arviointi 1–5

Evaluation scale

H-5