Service Design (10 cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.

Teaching methods

Intensive week followed by weekly full-day workshops featuring short lectures, litterature reviews prepared by student teams, teamwork, team guidance sessions, mentoring and interim checks with the client. The core of the study unit is a service design project carried out in teams.

Employer connections

Service Design Challenge Provider: Touchpoint

Exam schedules

The study unit starts with an intensive week from 24 to 28 September. Thereafter, workshops are held on Fridays.

Evaluation scale

H-5

Further information

Active participation in the workshops is essential. More than three absences will result in the student being removed from the study unit.