Service Design (10cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

Intensive week followed by weekly full-day workshops featuring short lectures, litterature reviews prepared by student teams, teamwork, team guidance sessions, mentoring and interim checks with the client. The core of the study unit is a service design project carried out in teams.

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.

Co-operation with working life and/or RDI

Service Design Challenge Provider: Touchpoint

Important dates

The study unit starts with an intensive week from 24 to 28 September. Thereafter, workshops are held on Fridays.

Further information

Active participation in the workshops is essential. More than three absences will result in the student being removed from the study unit.

Evaluation scale

H-5