Service Design (10cr)

Code: R0216-3013

General information

Enrollment: 13.05.2019 - 26.05.2019; Registration for the implementation has ended.

Timing: 26.08.2019 - 13.12.2019; Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 8 cr

Virtual proportion: 2 cr

RDI proportion: 4 cr

Mode of delivery: Blended learning

Unit: Laurea university of applied sciences

Campus: Laurea Tikkurila

Teaching languages: English; Finnish

Seats: 20 - 40

Degree programmes: Tietojenkäsittelyn koulutus (NTV2), Laurea Tikkurila (Finnish)

Teachers: Taina Lintilä; Terhi Kärpänen

Teacher in charge: Terhi Kärpänen

Study unit: R0216

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

In classroom / Adobe connect
Daytime
grade 1-5

Time and location

Daytime at Laurea Tikkurila campus.

Learning materials and recommended literature

Will be shared during course. In addition to learning platform material, there will be ebooks, articles and videos.

Co-operation with working life and/or RDI

Project work.

Important dates

Start on 27th of August 2019

Evaluation scale

H-5