Competence in Customer Relationships and Projects (10 cr)
Code: R0212-3026
General information
- Enrollment
-
25.11.2019 - 01.12.2019
Registration for the implementation has ended.
- Timing
-
07.01.2020 - 31.07.2020
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 5 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Lohja
- Teaching languages
- Finnish
- Seats
- 20 - 50
- Degree programmes
- Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
- Teacher in charge
- Markku Anttonen
- Study unit
- R0212
Learning outcomes
The student is able to
- evaluate prerequisites for customer-oriented operation, and different customer needs and solutions
- act in a customer-oriented manner in sales situations
- show initiative in projects and as a member of a project group in a responsible and goal-oriented way complying with information security regulations and taking advantage of the tools available
- communicate orally and in writing using field-specific concepts
Evaluation scale
Approved/Failed