Introduction to Service Design Process and Methods Online (5 cr)

Location and time

Introduction to Service Design Process and Methods course during (13.9.-21.11.2021) is online implementation.

Materials

Theoretical framework and key concepts: learning materials will be shared during the course.

Service Design methods & tools:
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing :applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Teaching methods

Introduction to Service Design Process and Methods (13.9.-21.11.2021) is an online course-taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers. The course does not include any project work.

Exam schedules

Working online during 13.9.-21.11.2021
Course includes various tasks to be taken individually as well as reflection with peers. Some of the tasks may be tied to predefined schedule.Tasks include tests which will be taken at the student's own pace and need to be passe, but it's recommended to follow the schedule:

Module 1: 13.9.-3.10.2021
Business Logic, Service Value,
Service Development Process
tasks: Quiz and Assignment 1

Module 2: 4.10.-21.11.2021
Service design methods & tools
Tasks: 4 Quizzes
Discover-phase 4-10.10.2021
Define-phase 11-17.10.2021
Develop-phase 18-24.10.2021
Deliver-phase 25-31.10.2021
Assignments 2 & 3 during 1-21.11.2021
Course ends 21.11.2021

Completion alternatives

no alternatives

Student workload

The course is 5 ects which equals approximately 135 h of studying.
Work is mainly done individually.

Content scheduling

The course begins with the presentation of the theoretical framework and key concepts and is followed by the presentation of the design process, methods, and tools. The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.

The contents of the course are organized in various folders which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.

Evaluation scale

H-5

Further information

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.” (Laurea degree regulations) “In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit” (Decision by the vice president, education 7/2019).