Hotel Management (10 cr)
Code: A9346-3004
General information
- Enrollment
-
23.05.2022 - 29.05.2022
Registration for the implementation has ended.
- Timing
-
22.08.2022 - 23.12.2022
Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 5 cr
- Virtual proportion
- 5 cr
- RDI proportion
- 10 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Complementary Competence, bachelor’s studies in English (CCM2), Services
Learning outcomes
The student is able to:
- describe the business idea and business models of a hotel
- identify and analyze hotel operations, functions and services
- practice front-line and back-office operations
- plan operations from management perspective
Content
- Accommodation as a business
- Business idea and business models of a hotel
- Managing hotel business
- Hotel operations, functions, outsourcing
- Customers, products, services, processes
- Quality management
- Core key ratios in a hotel business
- Hotel security management
Materials
For example:
Bardi, J.A. 2011. Hotel front office management.
Rutherford, D.G. & O'Fallon M.J. 2009. Hotel magement and operations.
Tewari, J. R. 2009 Hotel front office : operations and management
Literature will be based on academic journals, such as Annals of Tourism Research, International Journal of Hospitality Management, Tourism Management, International Journal of Contemporary Hospitality Management
Teaching methods
Lectures, team meetings, Canvas
• Development project
• Reservation system basics
• Online exam
Employer connections
Project and commissioner will be introduced in first meeting.
Exam schedules
First meeting
Commissioner meetings
On working days during daytime. Some lectures at campus, some online lectures.
International connections
Suitable for hospitality exchange students.
Student workload
• 96 hours of lectures
• 174 hours of independed student / group work
Content scheduling
On working days during daytime. Some lectures at campus, some online lectures.
The exact schedule will be confirmed in Canvas when the course begins.
1/2 hotel operations
1/2 hotel management
Evaluation scale
H-5
Further information
No previous tourism studies required.
Suitable for hospitality exchange students.
Pre-assignment must be returned before first meeting to attend the course.
First meeting is mandatory for attending the course. If you must be absent from the first meeting, report it in advance by email to teacher. Otherwise we take it that you are not attending this course at all.