Service Design in Digital Context (5 cr)

Learning outcomes

The student is able to
- discuss how to create digital service and basics of interaction design
- use service design skills in designing digital service
- analyse clients digital strategy in the service design perspective
- work with co-workers and clients in co-creative digital service projects
- manage digital service design projects

Location and time

As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.

NOTE! For now, it is uncertain if the contact sessions will be virtual or at Laurea Leppävaara campus because of the Corona virus pandemia. However, mandatory contact days and times are listed below:

Day 1: Saturday 5.9. 20 at 9-16.30
Day 2: Thursday 1.10.20 at 9-16.30
Day 3: Friday 6.11.20 at 18.00 -21.00 - possibly at the premises of the client in the centre of Helsinki.

The absolute deadline for the Project Assignment is Sunday 1.11.2020.

Materials

The literature list will be provided later.

Teaching methods

In this study unit students learn basics of digital service design related topics: user-experience design (UX Design), interaction design (IXD), user-interface design (UI Design) and digital prototyping. Students form small design teams (3-4 persons) to work with a real client whose service is / will be strongly delivered in digital channels. Students present their work and digital service prototypes as a pitch talk in final seminar.
The client will be announced in the first contact session and final seminar.

NOTE: As students collaborate closely together, student must be present and participate each contact session to complete this study unit successfully.

Employer connections

Students work with a client to solve client's challenges in digital service context.

Exam schedules

See above

International connections

International student group

Completion alternatives

This study unit is once a year available, and there is no optional way to complete the study unit.

Student workload

5 ects credits = 135 hours (1 credit = 27 hours of work)
Group work and independent work - notice the timeline

Evaluation scale

H-5

Further information

This course is for the master degree students only.
As students deepen their service design skills into digital context, the following completed study units are prerequisites into this study unit :
- Design Thinking A9299
AND:
- Service Design Process and Methods A9303
OR:
- Methods of Service Design A9408