Change Leadership and Service Culture (5 cr)

Learning outcomes

The student is able to
- support organisations in becoming more service and customer focused
- adopt a proactive attitude towards change and manage emerging issues
- lead culture creation
- support change through personal leadership

Materials

Study materials and suggested literature will be planned together with the student group at the beginning of the study unit.

Canvas platform will be opened to students the latest one day before the first contact session.

Teaching methods

Learning objectives of the study unit:

Student is able to:

Anticipate, prepare and plan for internal and external effects on the prevailing circumstances in the environment.

Understand the importance of communication in change situations.

Analyze change from various perspectives.

Know the essentials of personal leadership.

Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Employer connections

The learning assignment will be done in a real organizational environment (preferably student´s own organization).

Exam schedules

Contact days:8.10.2021, 22.11.2021 and 3.12.2021

International connections

Based on the student mix, learning asseignment is done in international context.

Completion alternatives

If needed, possible optional ways of completing the course can be negotiated with the teacher in charge.

Student workload

To be discussed at the beginning of the course.

Assessment criteria, approved/failed

Study unit-specific evaluation criteria will be announced at the beginning of the course.

Content scheduling

Special themes for the Fall 2021 implementation are ”Understanding external and internal environments”, ”Leading Myself” and ”Technology and AI as triggers to change”. These themes are discussed with expert lecturers and in teams.

Course assignment consists of a team assignment and an individual essay.

Implementation: On Laurea Leppävaara Campus; Situation and restrictions concerning the Covid-19 pandemia may change the implementation plans. The whole course is implemented remotely, if needed. These changes are communicated to students in due course.

Evaluation scale

H-5