Customer-orientation in Services (5cr)
Code: ML00BW54-3018
General information
- Enrollment
- 18.05.2026 - 24.05.2026
- Registration for introductions has not started yet.
- Timing
- 01.10.2026 - 31.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Leppävaara
- Teaching languages
- Finnish
- Seats
- 10 - 25
- Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
- Teachers
- Rest Virtuaali
- Teacher in charge
- Petri Miinalainen
- Groups
-
PRA226SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S26, Leppävaara
- Study unit
- ML00BW54
Learning outcomes
The student is able to:
- explain the nature of services as a part of customer experience
- describe the role of service offering to providing customer-oriented services
- define service quality factors
- collect market information and use it to understand consumer behaviour
Evaluation scale
H-5