Service Design Process (5cr)
Code: ND00CC09-3001
General information
- Enrollment
- 18.05.2026 - 24.05.2026
- Registration for introductions has not started yet.
- Timing
- 01.08.2026 - 31.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 3 cr
- Virtual proportion
- 2 cr
- RDI proportion
- 2 cr
- Mode of delivery
- Blended learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Tikkurila
- Teaching languages
- Finnish
- Seats
- 20 - 80
- Degree programmes
- Degree Programme in Business Information Technology, Developing Digital Services (NDV2), Laurea Tikkurila (in Finnish)
- Teachers
- Tiko 1 Virtuaali
- Teacher in charge
- Outi Loikkanen
- Groups
-
NDV225SNTietojenkäsittelyn koulutus, digitaalisten palveluiden kehittäminen, päivätoteutus, S25, Tikkurila
- Study unit
- ND00CC09
Learning outcomes
The student is able to:
- describe how value is created for the customers through service
- describe the service design process
- recognize and apply service design tools and methods in practice
Evaluation scale
H-5