Cross-Cultural Issues in Service Development (5cr)
Code: A9308-3009
General information
- Enrollment
- 30.03.2026 - 05.04.2026
- Registration for introductions has not started yet.
- Timing
- 01.05.2026 - 31.08.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 30 Ylemmät ammattikorkeakoulututkinnot
- Campus
- Laurea Virtual Campus
- Teaching languages
- English
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
- Teachers
- Tarja Chydenius
- Teacher in charge
- Tarja Chydenius
- Groups
-
TYJ25SJTäydentävä osaaminen (yamk-tutkinto), S25, yhteiset opinnot
-
CYJ25SJComplementary competence (master’s studies in English), S25, Generic studies
- Study unit
- A9308
Learning outcomes
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Teaching methods
Please note:
This study unit will be composed of two activities as follows:
- 3 ects: as part of HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
(This Blended Intensive Project requires participation in an intensive exchange week in Paris in May 2026. See this course for details.)
- 2 ects: These credits are granted on top of the BIP () and include the completion of a book essay.
Evaluation scale
H-5