Service Business (5 cr)
Code: PK00BW44-3004
General information
- Enrollment
-
18.05.2026 - 24.05.2026
Registration for introductions has not started yet.
- Timing
-
01.08.2026 - 31.12.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual proportion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 10 Liiketalous-, tietojenkäsittely- ja palvelualat
- Campus
- Laurea Virtual Campus
- Teaching languages
- Finnish
- Seats
- 20 - 40
- Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
- Teachers
- Auli Hietanen
- Jussi Järvi
- Teacher in charge
- Jussi Järvi
- Groups
-
PKV225SAKauneudenhoito- ja kosmetiikka-alan koulutus, monimuotototeutus, S25, Tikkurila
- Study unit
- PK00BW44
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- create a functional service environment
- argue how a service creates added value for the consumer through the service process
- understand the impact of culture and cultural differences in the service process
Evaluation scale
H-5