Client-oriented Social and Health Care Services (3op)

Tavoitteet

The student is able to
- describe the client's role as experts and operators in their own lives
- explain the meaning of client's significant others as an emotional resource
describe the main concepts in a professional relationship and interaction between the client and the nurse/public health nurse in face-to-face and online interaction
- act in a preventive manner while taking the level of risk into account in challenging situations with clients or in situations that pose a risk of violence
- describe the main features of social and health care organisations, the ways in which services are provided and organised, and the organisations’ guidance and supervision in Finland
- utilise electronic service paths as part of the service system
- describe the legislation and information guidance that regulates health care
- describe the data protection and data security requirements of social and health care in creating, using, storing and disposing of patient data

Toteutustapa

Daytime learning:
A Canvas learning environment is used to support the implementation, but it is important to take part in teaching and guidance on Otaniemi campus according to schedule. The study unit includes working in pairs or groups. You will receive individual feedback for assignments from the teacher.

Aika ja paikka

Please refer to the Timetable Engine at https://lukkarit.laurea.fi/ for the schedule information. Laurea reserves the right to modify the timetable.

Toteutuksen valinnaiset suoritustavat

According to the degree regulations (2024), Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence. Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Toteutuksen tärkeät päivämäärät

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm their participation by showing activity at the start of the study in the following way:

In order to demonstrate activity, the student must be present at the first contact lesson or notify the teacher in charge of their absence to confirm their participation in the study. Registration will be rejected if the student does not report their absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in their place.

Opiskelijan ajankäyttö ja kuormitus

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Sisältö ja sen jaksotus

Customer orientation in social and health care and basics of professional interaction in nursing (2cr)
- Client-oriented social- and health care
- Diversity and Cultural Sensitivity in Nursing
- Nurse-patient relationship and interaction skills
- Communication workshop
- Safety Interventions MAPA basics -training

Social and health services (1cr)
- Social and health care system

Lisätiedot

The study unit corresponds to the requirements of Bachelor's level education.

The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.

The communication workshop of the study unit will be carried out together with the SHG2225SA- and SHG2125SA -groups, who are studying in the Finnish nursing program. In the communication workshop, teaching will be provided in both Finnish and English.

The goal of the MAPA® (Management of Actual or Potential Aggression) training program is to enable students to manage challenging behavior of clients or patients, prioritizing care and risk minimization. The MAPA® training program includes various restraint options to help manage different levels of challenging behavior.

The training involves studying the theoretical foundations using a workbook, along with various practical exercises. The theoretical part covers topics such as communication in challenging client situations, the development and escalation of challenging behavior, legislation regulating actions, the use of a decision-making matrix, and debriefing after crisis situations. Practical exercises include approaches to engagement, communication, and managing anger. Additionally, participants practice skills related to blocking punches and kicks, disengagement, and restraint techniques at low, medium, and high-risk levels, both standing and seated. The training also addresses the specific characteristics of working with children and the elderly. MAPA promotes safe working practices and activities for the benefit of clients, patients, and staff.

MAPA basics theory day is mandatory before the training day. You cannot participate in a training day without a theory day. The training day takes place in small groups according to the small group division. The workbook given at the theory day must
be included in the training day.

Arviointiasteikko

H-5

Arviointimenetelmät ja arvioinnin perusteet

"Competence assessment is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the assessment criteria listed in the implementation plan for the studies" (Laurea degree regulations 2024).

The study module is graded numerically on the scale of 1-5.

The study unit is assessed on a scale of 1-5:
- Customer-oriented nursing process poster assignment. Done in pairs. Assessed on a scale of 1-5.
- MAPA Basics theory day and MAPA Basics practice day (mandatory attendance). No submissions to Canvas. Participation: Pass-Fail.
- Discussion on Electronic Service Paths as part of the service system. The discussion is assessed on a pass-fail basis.
- Participation in Apotti training.

In this study unit the assessing of the competences will be done by using the criteria set for requirement level I.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- use professional concepts extensively
- compare and choose
- relevant information
- report and communicate in a professional manner

To achieve grade 3 student must be able to
- use professional concepts in a consistent manner when explaining various work practices and situations
- gather information and use their knowledge basis
- report in the agreed manner

To achieve grade 1 (or pass) student must be able to
- use essential professional concepts when explaining various work practices and situations
- search for information in different sources
- report

Professional practice and workplace development

To achieve grade 5 student must be able to
- work independently, using the skills and methods learned
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
- anticipate their need for guidance

To achieve grade 3 student must be able to
- work using the skills and methods learned
- engage in professional interaction with customers and/or co-operation partners and identify their needs
- take part in guidance and utilise it

To achieve grade 1 (or pass) student must be able to
- work under guidance using the skills and methods learned
- interact with customers and/or co-operation partners
- receive guidance

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- promote the team’s work and team spirit
- manage their time appropriately, completing the agreed tasks at the required quality level
- work responsibly, applying the skills and methods learned
- plan and evaluate their work, taking safety and/or ethical aspects into consideration

To achieve grade 3 student must be able to
- engage in goal-oriented work in a team
- plan and manage the progress of their work and use of time
- detect safety-related risks
- justify their actions in accordance with the professional code of conduct

To achieve grade 1 (or pass) student must be able to
- work as a member of a team
- plan the progress of their work and use of time under guidance
- work safely and in accordance with the professional code of conduct
- follow the provided instructions and rules

“Students who have failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. If the student does not pass the assessment despite the opportunity to complete their study attainment, they must complete the study unit in question in full as specified by the teacher.” (Degree regulations 2024.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarize yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Tournitin is used when assignments are checked, the lecturer will inform the students of this.