Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

A multicultural intensive Service Design Sprint Week in January 2025!
Suitable for Exchange students!

International partners on Sprint Week:S University of West Indian UWI and University of Johannesburg UJ.

https://drive.google.com/file/d/1ypDd81Ks8FRCMSpG5Vu9oJg2vNuoWn0l/view

Project content: AI generated development project.
Project will be conducted together with ICT students of University of West Indies UWI https://www.uwi.edu/ and University of Johannesburg UJ https://www.uj.ac.za/ .

Orientation for Laurea Students 10.1.2025 9:00-10:00 MANDATORY Teams.
UWI UJ Laurea Kick Off Teams 16.1.2025 klo 15:00.17:00 Teams.
Service Design SPRINT WEEK Leppävaara Campus in Espoo 20.1.-23.1.2025 klo 9:00-17:00.
Project Closing meeting (with international partners) 6.2.2025 at 15:00-17:00. MANDATORY
Individual work Canvas Course before 31.3.2025 (Laurea students).

Lecturers/Professors:
Marja Isokangas, https://www.linkedin.com/in/marjaisokangas/
Antti Keskitalo, https://www.linkedin.com/in/antti-keskitalo/
Asko Mononen, https://www.linkedin.com/in/askold/

Project’s guidance and working sessions can be viewed in Timetable Engine / Tuudo. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Quality of implementation has been evaluated and self-evaluation report is available Teams.

Location and time

Orientation for Laurea Students 10.1.2025 9:00-10:00 MANDATORY Teams
Suitable for Exchange students!

UWI UJ Laurea Kick Off Teams

Service Design SPRINT WEEK Leppävaara Campus in Espoo 20.1.-23.1.2025 klo 9:00-17:00. MANDATORY
Project Closing meeting (with international partners) 6.2.2025 at 15:00-17:00. MANDATORY
Individual work Canvas Course by 31.3.2025.

Learning materials and recommended literature

To be discussed in Orientation.

Alternative completion methods of implementation

According to the degree regulations (2024), "Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. ... At Laurea, there are two different procedures for the recognition and accreditation of prior learning: a) accreditation of prior learning (competence acquired in higher education studies at another institution) and b) demonstration of competence (competence acquired in other ways). The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence." Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Co-operation with working life and/or RDI

Includes a visit to Siili Solutions Oy, a User Centric Design Specialist Agency, Helsinki.
Suitable for Exchange students!

Important dates

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm his/her participation by showing activity at the start of the study in the following way:

In order to demonstrate activity, the student must be present at the first contact lesson or notify the teacher in charge of his/her absence to confirm his/her participation in the study. Registration will be rejected if the student does not report his/her absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in his place. The first contact lesson is 10.1.2025.

Students workload

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Content and scheduling

Orientation for Laurea Students 10.1.2025 at 9:00-10:00 MANDATORY Teams.
UWI UJ Laurea Kick Off Teams 16.1.2025 at 15:00.17:00 Teams.
Service Design SPRINT WEEK Leppävaara Campus in Espoo 20.1.-23.1.2025 at 9:00-17:00.
Project Closing meeting (with international partners) 6.2.2025 at 15:00-17:00. MANDATORY
Individual work Canvas Course before 31.3.2025 (Laurea students).

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.
The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions.
The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.

Grading scale

H-5

Evaluation methods and criteria

"Competence assessment is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the assessment criteria listed in the implementation plan for the studies" (Laurea degree regulations 2024).

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork, skills, leadership, and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who have failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. If the student does not pass the assessment despite the opportunity to complete their study attainment, they must complete the study unit in question in full as specified by the teacher.” (Degree regulations 2024.)

All staff and students of Laurea are expected to adhere to good scientific practices, which includes appropriate referencing. Familiarise yourself with the practices and, if needed, ask for more information. All study assignments are to be done as individual work unless otherwise instructed. If Tournitin is used when assignments are checked, the lecturer will inform the students of this.