Business Processes (10cr)

Learning outcomes

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Teaching methods

In this course you study at campus. It is very important that you attend the lectures. There will be assignment during the lecture, and you can earn points from them. Students who attend the lectures earn the points from these assignments. After lecture sent submits for those assignments are not accepted.

There will be different units that effect on assessment. Everything will be explained in the first lecture.

Please note that the study continues in January. It is very important that you attend the lectures. There will be assignments during the lectures


Welcome to the course!

Time and location

Leppävaara campus

Learning materials and recommended literature

All materials will be available in the Canvas platform which will be opened before the first class. You will get a message when the Canvas is open.

Important dates

The assignment deadlines etc. will be in Canvas platform, which will be opened before the first class.

03.10.2025 09.00 - 11.30 is the kick-off for this course. It is compulsory that you attend this first session. Possible absence must be informed by email for both tutors by email mervi.saarela@laurea.fi and marjaana.ajanto@laurea.fi.

Content and scheduling

After taking the course you will be able to:

- describe the opportunities, operators and networks in the business environment
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

Evaluation scale

H-5

Evaluation methods and criteria

REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
3 THE STUDENT IS ABLE TO
– use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules