Business Processes (10cr)

Learning outcomes

The student is able to
- describe the opportunities, operators and networks in the business environment*
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

*The verb 'recognize' has been replaced effective 1st of August 2024.

Teaching methods

Blended learning

On this course you study mostly online. There are a few meetings at campus and It is compulsory that you attend these classes. There are several exercises, assignments and an exam during the study unit which are structured as modules which are built so that the modules should be done in a chronological order.

Before the first class you will receive an email from me where you get information about the class room where we meet and information about the Canvas platform, where to find it etc. The Canvas platform will be opened before the first class so you have the possibility to have a look at it in beforehand but everything will be explained in the first class 29 Aug.

Welcome to the course!

Time and location

29.8. 12.30-15. Campus Orientation
3.10. 12.30-15 Campus
12.11. 16-18 Zoom
26.11. 15.5.-17.45 Campus

and online (Canvas platform) so that there is a steady workload.

If you can not attend the 29 Aug Orientation class it is highly important that you inform me in beforehand by email mervi.saarela@laurea.fi (no teams- messages). This session is highly important for you so hopefully everyone can attend this.

Learning materials and recommended literature

All materials will be available on the Canvas platform

Important dates

29.8. 12.30-15. Campus
3.10. 12.30-15 Campus
12.11. 16-18 Zoom
26.11. 15.5.-17.45 Campus

Student workload

Individual exercises, assignments and an exam according to the time schedule. One team work assignment.


The course platform will be Canvas. .
Proceed through the modules in a chronological order. The course is designed so that you can do quite a lot according to your own time schedule.

However, pay attention to few deadlines for certain assignments. The deadlines are there to structure your work and are to be obeyed because they are connected for the classes where attendance is compulsory.

3.10. 12.30-15 Campus
12.11. 16-18 Zoom
26.11. 15.5.-17.45 Campus

Content and scheduling

After taking the course you will be able to:

- describe the opportunities, operators and networks in the business environment
- define the functions, processes and IT systems of an organization
- define the core and supporting processes of an organization
- apply the concept of value chain and customer driven value creation in process development
- assess the financial and operational performance of logistics as part of the supply chain management

Evaluation scale

H-5

Evaluation methods and criteria

REQUIREMENT LEVEL I
PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT Assessed as applicable: TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
5 THE STUDENT IS ABLE TO
– use professional concepts extensively
– compare and choose relevant information
– report and communicate in a professional manner
– work independently, using the skills and methods learned
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– anticipate his/her need for guidance
– promote the team’s work and team spirit
– manage his/her time appropriately, completing the agreed tasks at the required quality level
– work responsibly, applying the skills and methods learned
– plan and evaluate their work, taking safety and/or ethical aspects into consideration
3 THE STUDENT IS ABLE TO
– use professional concepts in a consistent manner when explaining various work practices and situations
– gather information and use his/her knowledge basis
–report in the agreed manner
– work using the skills and methods learned
– engage in professional interaction with customers and/or co-operation partners and identify their needs
– take part in guidance and utilise it
– engage in goal-oriented work in a team
– plan and manage the progress of his/her work and use of time
– detect safety-related risks
– justify this/her actions in accordance with the professional code of conduct
H/1 THE STUDENT IS ABLE TO
– use essential professional concepts when explaining various work practices and situations
– search for information in different sources
– report
– work under guidance using the skills and methods learned
– interact with customers and/or co-operation partners
– receive guidance
– work as a member of a team
– plan the progress of his/her work and use of time under guidance
– work safely and in accordance with the professional code of conduct
– follow the provided instructions and rules