Dialogue, Encounters and Professional Interaction (5 cr)

Learning outcomes

The student is able to
- evaluate and develop their interaction skills
- encounter and interact with individuals
- work in teams and identify group phenomena
- describe a client’s participation and resources

Location and time

See the Timetable Engine at https://lukkarit.laurea.fi/ for the schedule information

Materials

List of key materials available in Canvas

Teaching methods

This study unit is an interactive online implementation:

The study unit is conducted online and does not require attendance on campus. The study unit includes scheduled teaching or guidance online, which is not recorded. The study unit includes working in pairs or groups. The study unit requires active participation and commitment to interactive studying. You will receive individual feedback for graded assignments from the teacher, and working life or peer feedback may also be utilised.

Employer connections

In this study unit, working life cooperation will be present. More information will be available on the Canvas platform at the start of the course.

Exam schedules

Based on the degree regulations (2024), the student accepted for the implementation is required to confirm their participation by showing activity at the start of the study in the following way:

In order to demonstrate activity, the student must be present at the first contact lesson or notify the teacher in charge of their absence to confirm their participation in the study. Registration will be rejected if the student does not report their absence at the start of the study or the reason for the absence cannot be considered justified. Another student can be taken in their place. The first contact lesson is 3.9.2025.

International connections

The study unit is suitable for exchange students.

Completion alternatives

According to the degree regulations (2024), Students are entitled to apply for recognition of prior learning regardless of where, when and how the competence has been acquired. At Laurea, there are two different procedures for the recognition and accreditation of prior learning:

a) accreditation of prior learning (competence acquired in higher education studies at another institution) and
b) demonstration of competence (competence acquired in other ways).

The recognition and accreditation of prior learning is initiated by the student themselves. The student is responsible for demonstrating and verifying their competence. The student is entitled to guidance for the recognition and accreditation of their competence. Further information in the student intranet.

You may also assess work-based learning as a way to acquire the competence needed. Read more in the student intranet.

Student workload

Workload of the study is measured in a way that to acquire the goal competence of the study, one credit corresponds to an average of 26.7 hours of work done by the student. The actual time needed varies e.g. according to prior competence.

Content scheduling

Module 1: Interpersonal skills
Module 2: Encountering clients
Module 3: Group dynamics and group work

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.

The prerequisite for participation is always that the possible competence prerequisites according to the curriculum (previous study or similar competence) are fulfilled. The student is responsible for taking into account the prerequisite conditions. [If there are any skills that are not mentioned in the study information, describe them here.]

The quality of the study unit implementation has been assessed and the self-evaluation report is available for example in Canvas or Teams.