Study Guide

Learning outcomes

The student is able to
- describe the good practices of team management in health care environments
- act responsibly in challenging work community situations
- describe the laws and regulations governing quality management and information management in health care
- search for information that describes the quality of the services, use indicators and patient safety reports and explain their significance to support decision-making and management
- analyse factors affecting health care costs in health care environments
- analyse key factors and principles from the perspective of sustainable development in the health care environments
- describe how nurses can participate in ensuring the quality of nursing in their work community
- describe their role in building the organisation's brand, reputation and creating the customer service experience

Grading scale

H-5