Hospitality Management and Customer Understanding (10 cr)
Code: PH00BN93-3005
General information
Enrollment
22.05.2023 - 28.05.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
10 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- English
Seats
10 - 40
Degree programmes
- Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Teachers
- Kati Pohjanmaa
- Marjukka Turunen
Teacher in charge
Marjukka Turunen
Groups
-
PHA223SNDegree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara
Learning outcomes
The student is able to
- define the services in the hospitality industry
- evaluate user-centered behaviour in different services in the hospitality field
- explore hospitality services in the international framework
Grading scale
H-5