Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

This course includes theory and project work. The learning platform is Canvas.
This is an online implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) needs to be completed before taking the Project section. It is possible to retry passing the theory during two days after the theory has finished.
The Project section 2 starts with a joint kick-off and ends with final pitch presentations. The project work is done in Tikkurila campus in teamwork. The project is organised as an intensive hackathon development week between 17.-21.3. where you work with your team every day from 9 til 3 during the week onsite in Tikkurila campus. The team can organise some parts to be done in the evenings individually, if they don't finish the deliverables in campus. During the week you solve a business partner development challenge using service design tools and methods. Before the development week students are expected to search information about the project topic and prepare for the development week. This course is organized as campus based and if you are unable to attend, please choose another implementation of this study unit.

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Alternative completion methods of implementation

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.”

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Co-operation with working life and/or RDI

Student teams (5-6 persons per team) will develop a service design portfolio for business partners.

Important dates

THEORY SECTION 14.1.-23.2.
Needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace by certain deadline and need to be passed.

PROJECT SECTION 26.2.-26.3.
Service Design project will be mostly conducted during intensive development week (17.-21.3.) in Tikkurila campus.Before the development week students are expected to collect information about their project topic.

Forms of internationality

Theory and Project section: execution in English.
The study unit is suitable for exchange students

Students workload

Theory 3 ects (weigh 30%)
Project 7 ects (weigh 70%)

One study point (ECT) is estimated to be 27 hours of work, but the time varies depending of prior knowledge.

Content and scheduling

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, and includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace and need to be passed.

PROJECT SECTION
Study unit consists of the project work with four different phases.

Further information for students

If you are unable to take part in campus based studies, this R0216-3144 course is not for you. The same study unit is ran as online studies in other campuses, so in this case, please look for those.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

Grading scale

H-5

Evaluation methods and criteria

THEORY SECTION: 3ects
Individual assignments, Quiz and other individual tasks on Canvas, scale 1-5

PROJECT SECTION: 7ects
Team assignment: service concept and service design portfolio, scale 1-5
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2.

Evaluation criteria, satisfactory (1-2)

– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

– critically evaluate information and justify their actions with science-based knowledge
- propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge