Service Business (5 cr)
Code: PK00BW44-3003
General information
Enrollment
19.05.2025 - 25.05.2025
Timing
01.08.2025 - 31.12.2025
Number of ECTS credits allocated
5 op
Virtual proportion
5 op
Mode of delivery
Distance learning
Unit
Laurea Tikkurila, service
Campus
Laurea Virtual Campus
Teaching languages
- English
Seats
20 - 40
Degree programmes
- Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Teachers
- Jussi Järvi
Teacher in charge
Jussi Järvi
Groups
-
PKV224SNKauneudenhoito- ja kosmetiikka-alan koulutus, päivätoteutus, S24, Tikkurila
Learning outcomes
The student is able to
- determine the basic elements of service marketing
- define the components of service quality
- create a functional service environment
- argue how a service creates added value for the consumer through the service process
- understand the impact of culture and cultural differences in the service process
Grading scale
H-5