BarLaurea I (5 cr)

Learning outcomes

The student is able to
- create and analyse customer experiences
- evaluate processes as part of practical way of learning within projects
- develop services by implementing design thinking ideology

Materials

Linking to electronic LibGuides materials: http://libguides.laurea.fi/linkit_e-aineistoihin/etusivu

Teaching methods

Student will be part of the BarLaurea environment and practicing service quality in restaurant operations. Student create and analyse customer experiences and evaluate processes as part of practical way of learning.

The unique LivingLab BarLaurea offers a wide variety of avenues for learning through participation in and development of service processes. Students work in all areas of the restaurant, both as employees and as process planners and developers. The restaurant enables the students to become experts in their field by applying a theoretical knowledgebase into a practical skillset.

Hospitality Management and Service Design is a daytime programme and the studies consist of contact teaching and face-to-face instruction.

Employer connections

Student will participate on trade fair Cafe and Fast food on 22-23.3.2023

Completion alternatives

According to the degree regulations “all students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Student workload

One credit equals approximately 26.7 hours of work
5 credit= 133.5 hours

Evaluation scale

H-5

Further information

The study unit corresponds to the requirements of Bachelor's level education.

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

The quality of the study unit implementation has been assessed and the self-evaluation report is available in Canvas.