Study Guide

Learning outcomes

The student is able to
- communicate and share service development ideas and objectives by using graphic software
- visualize a service development process or a service concept by using and editing computer graphics (photos, graphic elements and charts)

Teaching methods

Online learning with 4 contact sessions in Zoom.

Location and time

1.3. - 30.5.23

Thu. 23.3. klo 16.30 – 19.30 Zoom
Wed. 29.3. klo 16.30 – 19.30 Zoom
Tue. 18.4. klo 16.30 – 19.30 Zoom
Tue. 9.5. klo 16.30 – 19.30 Zoom

Learning materials and recommended literature

Stickdorn & al. 2018. This is Service Design Doing.
Further sources listed in the Canvas workspace.

Alternative completion methods of implementation

A student may demonstrate that she/he has corresponding competence to the study unit's learning outcomes. It is essential to identify and describe the prior competence in concrete terms for the study unit's responsible lecturer.

According to Laurea's degree regulations, all students are entitled to demonstrate their competence, irrespective of where, how and when the student has acquired it. Read more from the student intranet.

Co-operation with working life and/or RDI

Creating visual material for a chosen project.

Important dates

1.3. - 30.5.23

Thu. 23.3. klo 16.30 – 19.30 Zoom
Wed. 29.3. klo 16.30 – 19.30 Zoom
Tue. 18.4. klo 16.30 – 19.30 Zoom
Tue. 9.5. klo 16.30 – 19.30 Zoom

Forms of internationality

International student group.

Students workload

5 ects = appr. 135 hours

Content and scheduling

CONTENT
• Theory of visual design basics
• Basics of image editing
• Free drawing basics
• Advanced use of presentation tools
• Creating basic service design tools such as journey maps, persona cards, blueprints, stakeholder maps, prototypes

Grading scale

Approved/Failed

Evaluation methods and criteria

Assessment and feedback by the learning facilitators and peer assessment.
See criteria below.

Evaluation criteria, approved/failed

All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.

Evaluation criteria, fail (0)

All assignments need to be handed in and pass the follwoing criteria:
1. The assginment output corresponds to the assignment brief technically and content-wise
2. The output follows basic design standards (choice of graphics, colors, typography, composition & laypout )
3. All design choices are well justifyed
4. The final output is technically of high-quality and manifests at least moderate creativity
5. The effort reflects the timely input allocated for the assignment.