Study Guide

Learning outcomes

The student is able to
- plan, implement and evaluate a Service Design project with service design methods
- develop sustainable practices in organisations

Teaching methods

Our end result will be coaching material mostly in video format designed for a Digital learning platform.

We will work a full project with modern Service Design and learn about Coaching! We will do the research, analyse, ideation of concepts, testing and produce microvideomaterial for Digital learning platform. Target audience is a selected Latin American BtoB market (= 6 Brasilian and 2 Paraguay Universities). Our end result goes to use immediately.
We will study and understand what Coaching means in leadership and learning!

Learning objectives
- We learn to use Coaching methods in an international context
- We learn the Basics of Service Design
- We learn how to adapt Service Design process in a real life project
- We learn to analyse, plan and design strategically
- We learn to operate in international teams and work with international teams
- We learn to use digital platforms in our teamwork (Miro Board e.g.)

This course consists of 3 parts
1. Canvas online Theory Course 3 points (3 ECTS Service Design Basics) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)
Parts 1 and 3 start simultaneosly in January 2023.

Competences and skills: SERVICE DESIGN, STRATEGIC DESIGN AND PLANNING, COACHING LEADERSHIP, SUSTAINABLE LEADERSHIP, MICROWEBSITE, MICROVIDEOS, INTERNATIONAL CO-OPERATION, CUSTOMER JOURNEY, CUSTOMER PERSONA, DATA COLLECTION, VALUE PROPOSITION, CUSTOMER EXPERIENCE, CO-CREATION, INTERNATIONAL CO-OPERATING

The project is conducted partly online and partly on campus where presence is obligatory. Studying requires active participation and commitment to interactive project work also between team days and teacher guidance classes. You will receive individual feedback for assignments from the teacher and working life or peer feedback are also utilised.

Project’s guidance and working sessions can be viewed in Timetable Engine. Communication practices are agreed on a project-specific basis.

Laurea reserves the right to make changes.

Location and time

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Learning materials and recommended literature

The source materials needed for the subject area of the project are selected separately over the course.

Examples of Service Design litterature:
Ojasalo, K. 2010. The shift from co-production in services to value co-creation. The Business Review, Cambridge. Vol 16. No. 1.
Pasanen A. 2019. Lecture material “Visualizing services – from understanding to presenting”, 12.2.2019.
Stickdorn, M., Hormess M., Lawrence A. & Schneider J. 2018. This is service design doing. Sebastopol: O’Reilly. Ebook
Stickdorn, M. & Schneider J. 2010. This is service design thinking. Basics-tools-cases. Amsterdam : BIS Publishers. Ebook
Tuulaniemi J. 2016. Palvelumuotoilu. 3. painos. Helsinki: Talentum Pro. Ebook

Alternative completion methods of implementation

All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognized and accredited by the teacher responsible for the studies or another person designated to the position. The assessment is carried out according to the same assessment criteria and, as a rule, same grading scale as that adopted for the corresponding study unit or module. The student is entitled to apply for accreditation of prior competence regardless of where, how and when the competence has been acquired. The student may also seek accreditation of competence to be acquired on the job as part of their degree (work-based learning). ... The student is responsible for demonstrating and verifying their competence and for providing sufficient information.

[Leave the above text in place and add a description of the opportunities for accreditation of prior learning or other alternative completion methods.]

Co-operation with working life and/or RDI

Working life partner:Laurea University of Applied Sciences Global Export Project to Brasil and Paraguay.

Important dates

According to the degree regulations (section 18) "students must be present for the first contact teaching session, or they must notify the responsible teacher of their absence to confirm they intend to participate in studies… Registration for the study unit will be rejected, if the student does not notify the teacher of being absent from the first contact teaching session or the reason for their absence cannot be considered justified." The first contact session in a project means the first meeting between the project team and the supervisor (pre-brief). Pre-Brief invitation will be sent seprately to all students by the coaching teacher and it will be published in PAKKI.

It is compulsory to participate in the project kickoff meeting so that everyone participating in the project will receive the information on the project task. The timing of kickoff meeting will be published in PAKKI and will be informed in separate email by the coaching teacher.

Project guidance is offered on a weekly basis. The student can compare the available guidance sessions in Timetable Engine and select those projects/studies that do not overlap.

Forms of internationality

The project applies global methods of Service Design (originated by UK Design Council) and Sustainability. The project Client is a Laurea University Global Export project. Target region in this project are Latin American countries: More specifically Brasil and Paraguay. The project is suitable for exchange students.

Students workload

The student spends approximately 16 hours of weekly working time on the project; in other words, approximately 8 hrs for team work and approximately 8 hrs for independent work per week.

Content and scheduling

This course consists of 3 parts

1. Canvas online Theory Course 3 points (3 ECTS) individual work
2. Theory Basis Essay 3 points (3 ECTS)
3. Client Real Life Business Project 9 points (9 ECTS)

Parts 1 and 3 start simultaneosly in January 2023.

Further information for students

The study unit corresponds to the requirements of Bachelor's level education.

This study implementation is a P2P project meaning that the project is completed in a small group and guided by a teacher. Participating in the project requires attendance in the project guidance meetings and group meetings.

Evaluation methods and criteria

“The evaluation of competence is based on the descriptions of objectives in the curricula, and the level of competence is assessed according to the evaluation criteria listed in the implementation plan for the studies.” (Laurea degree regulations).

Evaluation is discussed at the beginning of the project.

[You can remove criteria that are not suitable for this implementation but no other changes are not allowed.]

In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Professional knowledge basis, information searching and reporting

To achieve grade 5 student must be able to
- analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge

To achieve grade 3 student must be able to
- critically evaluate information and justify their actions with science-based knowledge

To achieve grade 1 (or pass) student must be able to
- use professional concepts in a consistent manner and demonstrate their familiarity with the knowledge basis
- report and communicate in a professional manner

Professional practice and workplace development

To achieve grade 5 student must be able to
- evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
- anticipate needs of customers and/or co-operation partners

To achieve grade 3 student must be able to
- propose creative solutions at work
- promote professional co-operation and enhance customer and partner relationships

To achieve grade 1 (or pass) student must be able to
- act independently taking into account the operating environment
- take responsibility for interaction with customers and/or co-operation partners and for responding to their needs

Teamwork skills, leadership and responsibility

To achieve grade 5 student must be able to
- evaluate and develop the team’s entrepreneurial and responsible approach to work
- evaluate the possibilities for utilising competence and plan their personal development and development of the team

To achieve grade 3 student must be able to
- act in a manner that promotes the team’s entrepreneurial and responsible approach to work
- describe the development of their competence in relation to the learning outcomes

To achieve grade 1 (or pass) student must be able to
- describe the significance of their actions for successful co-operation
- describe their competence in relation to the learning outcomes

“Students who has failed to demonstrate their competence in accordance with the approved level must supplement or retake their study attainment in a manner and schedule defined by the teacher of the study unit. In project studies, students must supplement the competence missing from the project’s learning outcomes, until their competence can be evaluated as passing.” (Degree regulations.)

Further information

The project provides similar competences as study units R0216 Service Design ja Corporate Social Responsibility. Thus if you have completed this study entity you can not include the these two in your degree.