Study Guide

Learning outcomes

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Teaching methods

The implementation plan is available in Finnish.

Important dates

Please remember that first and last lessons are compulsory.

Students workload

One credit point equals 26,7h of work done in class as well as independently.

Content and scheduling

During this course we will proceed from individual to pair working skills, and demonstrate oral, written and cooperation skills in English.


In this study module we use for example the following working methods: independent writing & speaking and pair communication. There is also group work as students are required to demonstrate their communication skills.


The study unit will contain work on the following themes:


• Intercultural communication and communication style
• Communication strategies in spoken and written communication
• Building rapport in interpersonal communication
• Communicating effectively and persuasively in presentations, meetings and negotiations
• The use of style and register in spoken and written texts
• Review of common business terms

Grading scale

H-5

Evaluation criteria, fail (0)

CEFR A2

Evaluation criteria, satisfactory (1-2)

Please refer to the Laurea evaluation guidelines. Students should be able to demonstrate proficiency in producing spoken and written professional communications equivalent to at least level B1 according to the Common European Framework of Reference for Languages.
We also use the common Laurea UAS guideline skill levels in evaluation on framework level I. Within the requirement levels of the assessment framework, the required competence is described for levels H/1 (H = pass), 3 and 5. The competence acquired by students is assessed comprehensively. Grade 1 student is able to:
-use essential professional concepts when explaining various work practices and situations
-search for information in different sources
-report
-work under guidance using the skills and methods learned
-interact with customers and/or co-operation partners
-receive guidance
-work as a member of a team
-plan the progress of their work and use of time under guidance
-work safely and in accordance with the professional code of conduct
-follow the provided instructions and rules

Evaluation criteria, good (3-4)

Please refer to the Laurea evaluation guidelines. Students should be able to demonstrate proficiency in producing spoken and written professional communications equivalent to at least level B2 according to the Common European Framework of Reference for Languages.
We also use the common Laurea UAS guideline skill levels in evaluation on framework level I. Within the requirement levels of the assessment framework, the required competence is described for levels H/1 (H = pass), 3 and 5. The competence acquired by students is assessed comprehensively. Grade 3 student is able to:
-use professional concepts in a consistent manner when explaining various work practices and situations
-gather information and use their knowledge basis
-report in the agreed manner
-work using the skills and methods learned
-engage in professional interaction with customers and/or co-operation partners and identify their needs
-take part in guidance and utilise it
-engage in goal-oriented work in a team
-plan and manage the progress of their work and use of time
-detect safety-related risks
-justify their actions in accordance with the professional code of conduct

Evaluation criteria, excellent (5)

Please refer to the Laurea evaluation guidelines. Students should be able to demonstrate proficiency in producing spoken and written professional communications equivalent to at least level C1 according to the Common European Framework of Reference for Languages. We also use the common Laurea UAS guideline skill levels in evaluation on framework level I. Within the requirement levels of the assessment framework, the required competence is described for levels H/1 (H = pass), 3 and 5. The competence acquired by students is assessed comprehensively. Grade 5 student is able to:
-use professional concepts extensively
-compare and choose relevant information
-report and communicate in a professional manner
-work independently, using the skills and methods learned
-take responsibility for interaction with customers and/or co-operation partners and for -responding to their needs
-anticipate their need for guidance
-promote the team’s work and team spirit
-manage their time appropriately, completing the agreed tasks at the required quality level
-work responsibly, applying the skills and methods learned
-plan and evaluate their work, taking safety and/or ethical aspects into consideration