Study Guide

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Teaching methods

Service Design for Circular Economy is a substitutive study unit to Service Design.
NOTE. you can replace the Service Design study unit (R0216) with this study unit focused on the circular business/services.
Besides just Service Design you will extend your knowledge about the circular economy business. Credits earned are the same 10 ects.

This is a combined online& sprint campus implementation consisting of two separate parts. The first Theory section 1 is a prerequisite for the second Project section 2.

The Theory section 1 (online) runs through 28.2.-27.3. and needs to be completed before taking the Project section.

The Project section 2 (online&campus with a sprint week) starts on 4.4. with a joint kick-off.
Final presentations (pitching) will be on 23.5. and course ends with self & peer assessments by 31.5.

Note. project section includes a sprint week at the campus (5 days) which is mandatory with different kinds of ideation & concept workshops. A large part of the project work is done during just one week. Additionally the project part includes two shorter sessions at campus& independent team work.

Location and time

(this is same as below toteutuksen tärkeät päivämäärät)

THEORY SECTION 1
28.2.-27.3 needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, as well as circular economy principles and methods. It includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace during the given time-frame and need to be passed.

PROJECT SECTION 2
Important dates and deadlines:

Teaming during 28.3.-3.4. online.
Kick-off for the Project brief on 4.4.. at 12-15 at the campus.

Pre-sprint 4.4.- 1.5. online ( team work & Zoom sessions)

Sprint week 2.-6.5. at the campus
The participation during the whole Sprint week between 9-17 hrs is mandatory (check the Pakki calendar). It consists of intensive working in teams. Each day has a different theme.

After sprint:
Final presentations 23.5. at the campus
Final portfolio return DL 29.5. (Canvas)
Self and peer evaluation DL 29.5. (Canvas)

(Note: times are provisional and subject to change)

Learning materials and recommended literature

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields

Other materials will be shared during the study unit.

Alternative completion methods of implementation

According to degree regulations “All students are entitled to demonstrate their competence. The recognition and accreditation of prior competence is initiated by the students themselves. The competence is recognised and accredited by the teacher responsible for the module or study unit or another person designated by the director of the UAS unit. The assessment is carried out according to the same criteria and grading scale as that adopted for the corresponding study unit.” For further information visit Link.

Theory section: no alternatives

Project section:
A prior knowledge and competence in an applied service design project can be manifested through alternative methods. For example, as a detailed 12-15 page project report which includes the project partners' evaluations. For further consultation, please be in touch with the instructor.

Co-operation with working life and/or RDI

Project section:
Service Design project for an interesting clothing or textile company. In the project we develop the company's service product concepts based on one circular economy business model.


Student teams (5-6 persons per team) will develop a service concept for the company with a design challenge related to circular economy. Special focus on how to develop the business towards more sustainable models.

Important dates

THEORY SECTION 1
28.2.-27.3 needs to be completed before taking the Project section.
The theory section covers service design process (Double Diamond), methods and tools, as well as circular economy principles and methods. It includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace during the given time-frame and need to be passed.

PROJECT SECTION 2
Important dates and deadlines:

NOTE. check the full schedule of common campus and online sessions at the course schedule / Pakki.
Teaming during 28.3.-3.4. online.
Kick-off for the Project brief on 4.4.. at 12-15 at the campus.

Pre-sprint 4.4.- 1.5. online ( team work & Zoom sessions)

Sprint week 2.-6.5. at the campus
The participation during the whole Sprint week between 9-17 hrs is mandatory (check the Pakki calendar). It consists of intensive working in teams. Each day has a different theme.

After sprint:
Pitch rehearsal 17.5. 9-11
Final presentations 23.5. at the campus
Final portfolio return DL 24.5. (Canvas)
Self and peer evaluation DL 24.5. (Canvas)

(Note: times are provisional and subject to change)

Forms of internationality

Theory and Project section: execution in English.
The study unit is suitable for exchange students.

Suitable for the exchange students.

A small group of UCLL students from Belgium will join our sprint week.

NOTE!
Students from this study unit can apply for a one week exchange program in Belgium / Leuven /UCLL> more information check project TP00BU74-3001 Innovation Lab project with UCLL Belgium.
Separate 3 Ects are offered for this project study. Enroll / apply in Pakki.

Students workload

THEORY SECTION
The course is 3 ects which equals approximately 81 hours of studying.
Work is done individually.

PROJECT SECTION 5
The course is 7 ects which equals approximately 189 hours of studying.
Most of the work will be done in teams, including co-creation parts.
The tasks are scheduled in phases throughout the course.

Content and scheduling

THEORY SECTION
The theory section covers service design process (Double Diamond), methods and tools, as well as circular economy principles and methods.
Theory section includes various tasks and tests to be taken individually. All tests can be taken at the student's own pace during the given time frame and need to be passed.

PROJECT SECTION
Project section consists of
-pre-sprint work (e.g. teaming, desk and field rearch, personas)
-sprint week - 5 days (e.g. concept desrciption, protoptyping, testing)
-after sprint work (e.g. finalizing the concept and new business model) and pitching the concept

See the section "toteutuksen täkeät päivämäärät"/ important dates)

See the online and campus sessions at the course schedule.
Sprint week: mandatory participation.

Further information for students

According to the degree regulations (section 18) “students must be present in the first contact session or notify their teacher in charge if they cannot attend. If they fail to notify the teacher of their absence in the first contact session, their enrolment will be rejected. Another student in the queue may be enrolled in the study unit in the place of the absent student.”

In the case of online studies the lecturer can also specify some other way than participation on an online meeting what is required from the student so that he/she verifies his/her attendance on the study unit (Decision by the vice president, education 7/2019).

Grading scale

H-5

Evaluation methods and criteria

THEORY SECTION: 3ects
5 individual Quizzes on Canvas, scale 1-5

PROJECT SECTION: 7ects
Team assignment: service concept and final service design portfolio, scale 1-5
including 4 portfolio returns after each development phase
Self- and peer assessment, instructor assessment.

The evaluation is based on Laurea's evaluation criteria level 2.


In this study unit the assessing of the competences will be done by using the criteria set for requirement level II.

Evaluation criteria, satisfactory (1-2)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– use professional concepts in a consistent manner and demonstrate his/her familiarity with the knowledge basis
– report and communicate in a professional manner
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– act independently taking into account the operating environment
– take responsibility for interaction with customers and/or co-operation partners and for responding to their needs
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– describe the significance of his/her actions for successful co-operation
– describe his/her competence in relation to the learning outcomes

Evaluation criteria, good (3-4)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– critically evaluate information and justify their actions with science-based knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– propose creative solutions at work
– promote professional co-operation and enhance customer and partner relationships
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– act in a manner that promotes the team’s entrepreneurial and responsible approach to work
-describe the development of his/her competence in relation to the learning outcomes

Evaluation criteria, excellent (5)

PROFESSIONAL KNOWLEDGE BASIS, INFORMATION SEARCHING AND REPORTING
– analyse the acquired information, draw conclusions and combine theoretical knowledge with experiential knowledge
PROFESSIONAL PRACTICE AND WORKPLACE DEVELOPMENT
– evaluate the applicability of produced knowledge, skill or idea to other contexts as well as their impact
– anticipate needs of customers and/or co-operation partners
TEAMWORK SKILLS, LEADERSHIP AND RESPONSIBILITY
– evaluate and develop the team’s entrepreneurial and responsible approach to work
– evaluate the possibilities for utilising competence and plan his/her personal development and development of the team