Service Business Management (5 cr)

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Location and time

Week 37-50, course day Thursday (Zoom meetings), time 9-11.30.
Zoom meetings: Please study the schedule below.

Materials

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Teaching methods

This course is an online course. However, there will be Zoom lectures to support the studies. Please study the schedule below.
The individual exam of the course is made online.
The Business Simulation Game of the course is played in teams in competition with other teams.

International connections

For exchange students, it’s possible to join this course online.

Content scheduling

Course day Thursday, time 9-11.30 (exception week 41)
Week 37 Zoom meeting on Thursday 16.9 at 9-11.30. Introduction of the course.
Week 38 Self-study for the individual online exam.
Week 39 Self-study for the individual online exam.
Week 40 Self-study for the individual online exam. DL of team formulation (Canvas).
Week 41 Zoom meeting on (please note!) Wednesday 14.10 at 9-11.30. Individual registration for the Business Simulation Game OnService. Practice round(PR) 1 starting.
Week 42 Individual online exam on 21.10 at 9-10.30. PR1 decisions to be saved by the DL. PR 2 starting.
Week 43 PR2 decisions to be saved by the DL. Round(R)1 of the actual game starting. Team strategy to be formulated (Canvas).
Week 44 Zoom meeting on 4.11 at 9-11.30. Discussions of the game. R1 decisions to be saved by the DL. R2 starting. R1 report (report 2) to be saved by the beginning of the following week (Canvas).
Week 45 R2 decisons to be saved by the DL. R3 starting. R2 report (report 3) to be saved by the beginning of the following week.
Week 46 R3 decisions to be saved by the DL. R4 starting. R3 report(report 4) to be saved by the beginning of the following week.
Week 47 R4 decisions to be saved by the DL. R5 starting. R4 report(report 5) to be saved by the beginning of the following week.
Week 48 R5 decisions to be saved by the DL. R6 starting. R5 report (report 6) to be saved by the beginning of the following week.
Week 49 R6 decisions to be saved by the DL.
Week 50 R6 report (report7), Final report and individual team work (P2P) evaluation to be saved.

Evaluation scale

Approved/Failed