Service Business Management (5 cr)

Learning outcomes

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Location and time

8.1-7.4.2021
This is an online course.
Zoom meetings: see the schedule below.

Materials

The materials are online:

Jeyarathmm, M. 2008: Strategic Management. Global Media
Van Looy, B., Gemmel, P. & Van Dierdonck, R. 2013: Service Management: An integrated approach. Essex:Pearson Education Limited.
Epstein L. 2012: The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making.
John Wiley & Sons, Incorporated.
Vance, David E. 2012: Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. McGraw-Hill.

Teaching methods

This course is an online course in Canvas. However, there will be Zoom lectures/sessions to support the studies. Please see the schedule.
The individual exam of the course is made online.
The Business Simulation Game of the course, Cesim Service, is played in teams in competition with other teams.

Exam schedules

The course day is Friday.

Week 1 Zoom session at 9-11.30. Introduction of the course.
Week 4 DL of team formation.
Week 5 Zoom session at 9-11.30. Lectures. Individual registration for the Business Simulation Game.
Week 6 Individual online exam at 8-9.30.
Week 8 Zoom session at 8-9.30. Discussions of the game.
Week 14 R6 memo, Final report and individual team work (P2P) evaluation to be saved.

International connections

For exchange students, it’s possible to join this course online.

Content scheduling

The course day is Wednesday.

Week 1 Zoom at 9-11.30. Introduction of the course.
Week 2 Self-study for the individual online exam.
Week 3 Self-study for the individual online exam.
Week 4 Self-study for the individual online exam. DL of team formation.
Week 5 Zoom at 9-11.30. Lectures. Individual registration for the Business Simulation Game Service. Practice round(PR) 1 starting.
Week 6 Individual online exam at 9-10.30. PR1 decisions to be saved by the DL. PR 2 starting.
Week 7 PR2 decisions to be saved by the DL. Round(R) 1 of the actual game starting. Team strategy to be formulated.
Week 8 Zoom at 9-11.30. Discussions of the game. R1 decisions to be saved by the DL. R2 starting. R1 memo to be saved by the beginning of the following week.
Week 9 R2 Decisons to be saved by the DL. R3 starting. R2 memo to be saved by the beginning of the following week.
Week 10 R3 decisions to be saved by the DL. R4 starting. R3 memo to be saved by the beginning of the following week.
Week 11 R4 decisions to be saved by the DL. R5 starting. R4 memo to be saved by the beginning of the following week.
Week 12 R5 decisions to be saved by the DL. R6 starting. R5 memo to be saved by the beginning of the following week.
Week 13 R6 decisions to be saved by the DL.
Week 14 R6 memo, Final report and individual team work (P2P) evaluation to be saved.

Evaluation scale

H-5