Service Design (10 cr)

Code: R0216-3048

General information

Enrollment: 18.05.2020 - 09.08.2020
Registration for the implementation has ended.

Timing: 01.10.2020 - 08.11.2020
Implementation has ended.

Number of ECTS credits allocated: 10 cr

Local portion: 10 cr

Mode of delivery: Contact learning

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 40

Degree programmes: Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)

Teachers: Anna Nolvi; Päivi Williams

Teacher in charge: Anna Nolvi

Study unit: R0216

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Location and time

19.10 - 6.11 Leppävaara

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.

Teaching methods

Learning by Developing
Service Design methods
Facilitation methods

Employer connections

Service Design Project

Completion alternatives

* Design Sprint (3 weeks' intensive) includes pre-assignment, customer project and service design porfolio
You can watch Design Sprint video here: https://www.youtube.com/watch?v=41Jrf4QRD8M#action=share
Please notice, all course options include team work.

Evaluation scale

H-5