Professional Communication Skills (5 cr)

Code: R0234-3003

General information

Enrollment: 25.11.2019 - 01.12.2019
Registration for the implementation has ended.

Timing: 06.01.2020 - 20.05.2020
Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 20 - 40

Degree programmes: Degree Programme in Service Business Management (HMA), Laurea Leppävaara

Teachers: Sebastian King

Teacher in charge: Sebastian King

Study unit: R0234

Learning outcomes

The student is able to
- communicate as a professional in field-specific tasks and intercultural contexts
- produce effective spoken and written texts using an appropriate style and register
- demonstrate knowledge of essential terminology needed in working life
- apply principles of interpersonal and organizational communication

Location and time

Leppävaara campus

Materials

Learning materials in Optima. See also:
Bovée, C. & Thill, J. 2011. Excellence in business communication. 9th edition. London: Pearson.
Hartley, P. & Bruckmann, C. 2002. Business communication. London: Routledge.
Mclean, S. 2015. Business communication for success. Washington, D.C.: Flat World Knowledge.
Munter, M. 2014. Guide to managerial communication: effective business writing and speaking. 10th edition. Boston: Prentice Hall.

Teaching methods

Weekly contact sessions and homework/project assignments.
The study unit contains work on the following themes:
• communication models, applying a communication strategy
• intercultural communication and communication styles
• business writing: genre and style, the writing process, macro and micro features
• persuasive communication in presentations, pitches and debates
• building rapport and interpersonal communication in meetings and negotiations
• revision of common business terms

International connections

Development of intercultural competences is integrated into the study unit.

Completion alternatives

By agreement with the lecturer

Student workload

5 ECTS = 135 hours of work.

Assessment criteria, approved/failed

The student is unable to demonstrate a satisfactory understanding of key principles of effective business communication. He/she does not give evidence of sufficient ability to achieve straightforward communication objectives in the work-related situations practised on the course. Spoken and written language skills may be below the required level for the satisfactory production of everyday business messages.

Evaluation scale

H-5