Service Design (10 cr)

Learning outcomes

The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design

Materials

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.

Teaching methods

UPDATE 17.8.: Due to Corona-virus this will be an online-implementation.

Intensive start (three days) followed by weekly full-day workshops featuring short lectures, teamwork, team guidance sessions, presentations, mentoring and interim checks with the client. At the core of the study unit is a service design project carried out in teams.

Employer connections

Project partner and client: Lindström. The project is related to sustainability.

Evaluation scale

H-5

Further information

This implementation is based on attendance and active participation, as well as teamwork. The service design project cannot be done individually. Enroll only if you are able to attend the workshops and arrange time for teamwork outside the group meetings.

Some advance reading will be sent by email to those who enroll.