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Study Guide
Developing Customer Experience
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Bachelor's degree and complementary competence
Education in Finnish
Business, administration and law
Liiketalouden koulutus (HLB2), Laurea Hyvinkää (Finnish)
Liiketalouden koulutus (HLF2), Laurea Lohja (Finnish)
Liiketalouden koulutus (HLV2), Laurea Tikkurila (Finnish)
Liiketalouden koulutus (HLY2), Laurea yhteinen (Finnish)
Liiketalouden koulutus, projektijohtaminen (HLBV), Laurea yhteinen
Services
Kauneudenhoito- ja kosmetiikka-alan koulutus (PKV2), Laurea Tikkurila (Finnish)
Palveluelämysten tuottaminen ja kehittäminen (MSA2), Laurea Leppävaara (Finnish)
Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Turvallisuuden ja riskienhallinnan koulutus (HTA2), Laurea Leppävaara (Finnish)
Turvallisuuden ja riskienhallinnan koulutus (HTY2), Laurea yhteinen (in Finnish)
Health and welfare
Fysioterapeuttikoulutus (SFG2), Laurea Otaniemi (Finnish)
Kuntoutuksen ohjaajan koulutus (SLD2), Laurea Verkkokampus (Finnish)
Kuntoutuksen ohjaajan koulutus (SLG2), Laurea Otaniemi (Finnish)
Sairaanhoitajakoulutus (SHV2), Laurea Tikkurila (Finnish)
Sairaanhoitajakoulutus (SHY2), Laurea yhteinen (Finnish)
Sosionomikoulutus (SSY2), Laurea yhteinen (Finnish)
Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
Terveydenhoitajakoulutus (STG2), Laurea Otaniemi (Finnish)
Terveydenhoitajakoulutus (STV2), Laurea Tikkurila (Finnish)
Terveydenhoitajakoulutus (STY2), Laurea yhteinen (Finnish)
Information and communication technologies
Tietojenkäsittelyn koulutus (NTY2), Laurea yhteinen (Finnish)
Degree Programme in Business Information Technology, Developing Digital Services (NDY2), Laurea Yhteinen (in Finnish)
Tietojenkäsittelyn koulutus, kyberturvallisuus (NKA2), Laurea Leppävaara (Finnish)
Complementary competence studies
Laurea täydentävä osaaminen, amk-tutkinto (TOH2), Kauppa, hallinto ja oikeustieteet
Laurea täydentävä osaaminen, amk-tutkinto (TON2), Tietojenkäsittely ja tietoliikenne (ICT)
Laurea täydentävä osaaminen, amk-tutkinto (TOP2), Palvelualat
Laurea täydentävä osaaminen, amk-tutkinto (TOS2), Terveys- ja hyvinvointialat
Laurea täydentävä osaaminen, amk-tutkinto (TOY2), Yhteiset opinnot
Education in English
Business, administration and law
Degree Programme in Business Management (HBA2), Laurea Leppävaara
Degree Programme in Service Business Management (HMA), Laurea Leppävaara
Services
Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara
Degree Programme in Hospitality Management and Service Design (PHP2), Laurea Porvoo
Degree Programme in Safety, Security and Risk Management (HRA), Laurea Leppävaara
Health and welfare
Degree Programme in Nursing (SNB2), Laurea Hyvinkää
SNG Degree Programme in Nursing (SNG), Laurea Otaniemi
Degree Programme in Nursing (SNV), Laurea Tikkurila
Degree Programme in Nursing (SNY2), Laurea Common
Degree Programme in Physiotherapy (SPG2), Laurea Otaniemi
Degree Programme in Social Services (SWF2), Laurea Lohja
Degree Programme in Social Services (SWV2), Laurea Tikkurila
Degree Programme in Social Services (SWY2), Laurea Common
Information and communication technologies
Degree Programme in Business Information Technology (NIA), Laurea Leppävaara
Degree Programme in Business Information Technology, Cyber Security (NCA2), Laurea Leppävaara
Degree Programme in Business Information Technology, Cyber Security (NCD2), Laurea Virtual Campus
Degree Programme in Business Information Technology, Developing Digital Services (NSA2), Laurea Leppävaara
Degree Programme in Business Information Technology, Developing Digital Services (NSD2), Laurea Virtual Campus
Complementary competence studies
Complementary Competence, bachelor’s studies in English (CCM2), Services
Complementary competence, bachelor's studies in English (CCC2), Generic Studies
Complementary competence, bachelor's studies in English (CCN2), Information and Communication Technologies (ICT)
Complementary competence, bachelor's studies in English (CCS2), Health and welfare
Complementary competence, bachelor’s studies in English (CCH2), Business, administration and law
Master’s degree, blended learning
Education in Finnish
Business, administration and law
Degree Programme in Leading Sustainable Growth and Social Responsibility (HYD4), Virtual Campus (Finnish)
Degree Programme in Leading Sustainable Growth and Social Responsibility (HYV7), Laurea Tikkurila (Finnish)
Degree Programme in Leading Sustainable Growth (HYV6), Laurea Tikkurila (Finnish)
Degree Programme in Legal Design and Expertise (HYA4), Laurea Leppävaara (Finnish)
Degree Programme in Legal Design and Expertise (HYD3), Virtual Campus (Finnish)
Degree Programme in Behavioural Insights and Choice Architecture (HYV8), Laurea Tikkurila (Finnish)
Degree Programme in Behavioural Insights and Choice Architecture in Management (HYV9), Laurea Tikkurila
Degree Programme in Behavioral Insights in Business Applications (HYV5), Laurea Tikkurila (Finnish)
Degree Programme in Strategic Management (HYD1), Laurea Virtual Campus (Finnish)
Degree Programme in Futures Studies and Customer-Oriented Services (HYV2), Laurea Tikkurila (Finnish)
Degree Programme in Future-oriented Project Management (HYA5), Laurea Leppävaara (Finnish)
Services
Degree Programme in Development and Management of Cosmetics Expertise (KYV2), Laurea Tikkurila (Finnish)
Degree Programme in Service and Business Design (MYA4), Laurea Leppävaara (Finnish)
Degree Programme in Service Design (MYA3), Laurea Leppävaara (Finnish)
Degree Programme in Security Management (TYA2), Laurea Leppävaara (Finnish)
Health and welfare
Degree Programme in Client-Oriented Development in Social Services (ZYV6), Laurea Tikkurila (in Finnish)
Degree Programme in Advanced Nursing Practice (SYV8), Laurea Tikkurila (Finnish)
Degree Programme in Management and Development in Social and Health Care Reform (SYA5), Laurea Leppävaara (Finnish)
Degree Programme in Development and Management in Correctional Services (ZYD2), Laurea Virtual Campus (in Finnish)
Degree Programme in Development and Management in Correctional Services (ZYV5), Laurea Tikkurila (in Finnish)
Degree Programme in Social Services and Health Care Management (SYV4), Laurea Tikkurila (Finnish)
Degree Programme in Management and Development of Social Services and Health Care (SYA8), Laurea Leppävaara (Finnish)
Degree Programme in Customer-Oriented Development of Social Service Practices (ZYV4), Laurea Tikkurila (Finnish)
Degree Programme in Work Welfare Management in Social Services and Health Care (SYV10), Laurea Tikkurila (Finnish)
Degree Programme in Development and Management of Empowering Working Methods in Health Care and Social Services (SYA7), Laurea Leppävaara (Finnish)
Information and communication technologies
Degree Programme in Digital Futures and Design (NYA4), Laurea Leppävaara (in Finnish)
Degree Programme in Innovative Digital Services of the Future (NYA3), Laurea Leppävaara (Finnish)
Complementary competence studies
Complementary competence, Master’s studies (TYJ), Generic Studies
Education in English
Business, administration and law
Degree Programme in Future-Oriented Project Management (HYA6), Laurea Leppävaara
Degree Programme in Leading Transformational Change (HYD5), Virtual Campus
Degree Programme in Leading Transformational Change (HYV4), Laurea Tikkurila
Degree Programme in Service Innovation and Design (HYA2), Laurea Leppävaara
Degree Programme in Technology Law (HYD6), Virtual Campus
Services
Degree Programme in Development and Management of Cosmetics Expertise (KYV3), Laurea Tikkurila
Health and welfare
Degree Programme in Global Health and Crisis Management (SYV7), Laurea Tikkurila
Degree Programme in Managing Digital Transformation in the Health Sector (SYV9), Laurea Tikkurila
Information and communication technologies
Degree Programme in Managing Digital Transformation in the Health Sector (NYV1), Laurea Tikkurila
Complementary competence studies
Complementary competence, master’s studies in English (CYJ2), Generic studies
Specialisation education
Education in Finnish
Business, administration and law
Digital Financial Management, specialisation education ((HZV3), Laurea Tikkurila
Digitekijä Fast Track, erikoistumiskoulutus (HZV2), Laurea Tikkurila
Health and welfare
Akuuttihoitotyön erikoistumiskoulutus (SZV8), Laurea Tikkurila
Etäratkaisut kuntoutumisen tukena, erikoistumiskoulutus (SZG2), Laurea Otaniemi
Wound Care Specialist Specialisation Studies (SZV7), Laurea Tikkurila
Specialization Training in Mental Health and Substance Abuse Nursing (SZV5), Tikkurila
Specialization training in Palliative care and End-of-life care (SZV4), Laurea Tikkurila
Registered Nurse’s Appointment Work, Professional Specialization Programme (SZV3), Laurea Tikkurila
Courses preparing immigrants for UAS studies
Education in Finnish
Health and welfare
VALME Higher education preparatory program for immigrans (in Finnish)
Continuing education
Education in Finnish
Business, administration and law
Specialisation Programme in Digital and Sustainable Financial Management (DigiEsgo)
Future Leadership Expert
Services
Introduction to Event Design (UMA4), Laurea Leppävaara
Basics of Cosmetics and Product Development - Foundations of Chemistry, Biochemistry and Legislation
Laurea Certified Event Safety & Security Manager (UTA6), Laurea Leppävaara
Laurea Certified Risk Officer, täydennyskoulutus (HSAU), Laurea Leppävaara
Limelight - Event streaming technology (UMA5), Laurea Leppävaara
Limelight Event Design Intensive (UMA6)
Risk Manager, täydennyskoulutus (UXA2), Laurea Leppävaara
Simulaatiolla ja osallisuudella kohti arjen turvallisuusosaamista (UXA8), Laurea Leppävaara
Health and welfare
Aesthetic Nurse Supplementary Training
Strengthening wound management competence in education of practical nurses
Human-Centered Digital Social and Health Care
Kohtaamistaiteen ohjaaja (USV2), täydennyskoulutus,Tikkurila
Towards new multiliteracies! (USG4)
Experience expert training
Experience expert training
Educating in Clinical Nursing (USV7). Laurea Tikkurila (Finnish)
Supporting the child's mental well-being in the early childhood education (USV28), täydennyskoulutus, Laurea Tikkurila
Liikuntaneuvontaa opetukseen (USF2), täydennyskoulutus, Lohja
Multiliteracy and digital expression in ECE (USV27), Laurea Tikkurila
Musical expression in early childhood education (USV30), Laurea Tikkurila
Ortopedinen osteopatia, täydennyskoulutus (USV3), Laurea Tikkurila
Osallistavilla ja positiivisilla menetelmillä kohti hyvinvoivaa ja tasa-arvoista varhaiskasvatusta ja koulua, täydennyskoulutus (UXA11), Laurea Leppävaara
RAI train-the-trainer education
Rajatun lääkkeenmääräämisen erikoispätevyyden edellyttämä täydennyskoulutus (USG), Laurea Otaniemi
Nursing care and rehabilitation of joint replacement patients - continuing education for registered nurses and physiotherapists (USV13), Laurea Tikkurila
A trauma-informed approach in everyday school life - training for teachers
Valas – Early childhood education and child welfare (USV35), Laurea Tikkurila
Preparedness and resilience in educational institutions and communities
Managing the skills of an early childhood education social pedagogue in a multi-professional work community
Information and communication technologies
International business development program F.E.C.
Education in English
Business, administration and law
Working Life Connected Teaching Coach (UHB1), täydennyskoulutus, Laurea Hyvinkää
Health and welfare
Detached Joint Degree Studies in Nursing (USV49), täydennyskoulutus, Laurea Tikkurila
Detached Joint Degree Studies in Physiotherapy (USG7), täydennyskoulutus, Laurea Otaniemi
Detached Joint Degree Studies in Social Services
Continuing professional training for registered nurses from Phillipines
Pathway studies for Nursing Studies (SNVP), Laurea Tikkurila
Elective study offerings
Studies suitable for exchange students
Developing Customer Experience (5cr)
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Study unit code V1801
General information
Credits
5 cr
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