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Basics of Service Design and Future ThinkingLaajuus (5 cr)

Study unit code: ML00BW66

Credits

5 op

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

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Enrollment

19.05.2025 - 25.05.2025

Timing

01.08.2025 - 31.12.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

10 Liiketalous-, tietojenkäsittely- ja palvelualat

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 45

Degree programmes
  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Heidi Vähänikkilä
Teacher in charge

Sini Temisevä

Groups
  • PRA225KN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K25, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

25.11.2024 - 17.01.2025

Timing

24.01.2025 - 07.04.2025

Number of ECTS credits allocated

5 op

Virtual proportion

2.5 op

Mode of delivery

50 % Contact teaching, 50 % Distance learning

Unit

10 Liiketalous-, tietojenkäsittely- ja palvelualat

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Tia Karlsson
Teacher in charge

Sini Temisevä

Groups
  • MLA224SAM
    Palveluliiketoiminnan koulutus, monimuotototeutus, S24, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

25.11.2024 - 06.01.2025

Timing

13.01.2025 - 07.04.2025

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

10 Liiketalous-, tietojenkäsittely- ja palvelualat

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 45

Degree programmes
  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Tia Karlsson
Teacher in charge

Sini Temisevä

Groups
  • PRA224SN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S24, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

20.05.2024 - 30.09.2024

Timing

07.10.2024 - 10.12.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 45

Degree programmes
  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Petri Vähäkangas
Teacher in charge

Sini Temisevä

Groups
  • PRA224KN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K24, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

27.11.2023 - 15.01.2024

Timing

22.01.2024 - 04.04.2024

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Petri Vähäkangas
Teacher in charge

Sini Temisevä

Groups
  • PRA223SN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

27.11.2023 - 12.01.2024

Timing

19.01.2024 - 08.04.2024

Number of ECTS credits allocated

5 op

Virtual proportion

2.5 op

Mode of delivery

50 % Contact teaching, 50 % Distance learning

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Marjukka Turunen
Teacher in charge

Sini Temisevä

Groups
  • MLA223SAM
    Palveluliiketoiminnan koulutus, monimuotototeutus, S23, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Grading scale

H-5

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Enrollment

22.05.2023 - 28.09.2023

Timing

03.10.2023 - 21.11.2023

Number of ECTS credits allocated

5 op

RDI proportion

2 op

Mode of delivery

Contact teaching

Unit

Laurea Leppävaara, service

Campus

Laurea Leppävaara

Teaching languages
  • Finnish
Seats

20 - 40

Degree programmes
  • Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
  • Sini Temisevä
  • Petri Vähäkangas
Teacher in charge

Sini Temisevä

Groups
  • PRA223KN
    Ravintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara

Learning outcomes

The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods

Teaching methods

The implementation plan is available in Finnish.

Grading scale

H-5