Basics of Service Design and Future ThinkingLaajuus (5 cr)
Study unit code: ML00BW66
Credits
5 op
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Enrollment
20.05.2024 - 26.05.2024
Timing
01.08.2024 - 31.12.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 45
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
PRA224KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K24, Leppävaara
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Grading scale
H-5
Enrollment
27.11.2023 - 15.01.2024
Timing
22.01.2024 - 04.04.2024
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
PRA223SNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, S23, Leppävaara
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Grading scale
H-5
Enrollment
27.11.2023 - 12.01.2024
Timing
19.01.2024 - 08.04.2024
Number of ECTS credits allocated
5 op
Virtual proportion
2.5 op
Mode of delivery
50 % Contact teaching, 50 % Distance learning
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Palveluliiketoiminnan koulutus (MLA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Marjukka Turunen
Teacher in charge
Sini Temisevä
Groups
-
MLA223SAMPalveluliiketoiminnan koulutus, monimuotototeutus, S23, Leppävaara
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Grading scale
H-5
Enrollment
22.05.2023 - 28.09.2023
Timing
03.10.2023 - 21.11.2023
Number of ECTS credits allocated
5 op
RDI proportion
2 op
Mode of delivery
Contact teaching
Unit
Laurea Leppävaara, service
Campus
Laurea Leppävaara
Teaching languages
- Finnish
Seats
20 - 40
Degree programmes
- Degree Programme in Restaurant and Event Management (PRA2), Laurea Leppävaara (Finnish)
Teachers
- Sini Temisevä
- Petri Vähäkangas
Teacher in charge
Sini Temisevä
Groups
-
PRA223KNRavintola- ja tapahtumaliiketoiminnan koulutus, päivätoteutus, K23, Leppävaara
Learning outcomes
The student is able to:
- define and explain the concept of future thinking
- describe the importance of collecting and utilising future information in developing a service enterprise
- describe the phases of the service design process
- name and explain co-creation methods
Teaching methods
The implementation plan is available in Finnish.
Grading scale
H-5