CURRICULA > BACHELOR'S DEGREE, BLENDED LEARNING (BEGINNING BEFORE 2019) > MATKAILU- JA PALVELULIIKETOIMINNAN KOULUTUS (MKA2), LAUREA LEPPÄVAARA (FINNISH) > MATKAILU- JA PALVELULIIKETOIMINNAN KOULUTUS, MONIMUOTOTOTEUTUS, K16, LEPPÄVAARA

Matkailu- ja palveluliiketoiminnan koulutus, monimuotototeutus, K16, Leppävaara

Spring 2016

Classification
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Year of study 1 2 3 4
Search: ECTS 1 2 3 4 1S 2A 2S 3A 3S 4A 4S 1 1 2 1 2 1 2
FLEXIBLE CUSTOMER SERVICE
                                   
Quality in Food Services 10  
     
           
         
Legislation on Regulating Liquor Licences 0                                    
Certificate in Food Hygiene 0                                    
Interaction and Communication 5
     
           
           
Initial Test in Swedish Skills 0                                    
Service-oriented Swedish 5
     
           
           
Oral Skills in Swedish 0                                    
Written Skills in Swedish 0                                    
Finnish Language and Communication 5
     
           
           
Written Skills in Finnish 0                                    
Oral Skills in Finnish 0                                    
Intercultural Approach to Design Thinking 10  
     
           
         
Initial Test in English Skills 0                                    
152000152000000152000000
CUSTOMER-ORIENTED SERVICE BUSINESS DEVELOPER
                                   
Customer-Oriented Services 5
     
           
           
Customer Relationship Management 5  
       
           
       
Cost Accounting and Pricing in a Service Company 5  
     
           
         
Service Business and Marketing 10
     
           
           
Operating Environment in a Service Company 5  
     
           
         
151500151050000151050000
SERVICE INNOVATION DEVELOPER
                                   
Business Game 5  
       
           
       
Corporate Social Responsibility 5  
       
           
       
Service Innovations 10    
       
           
     
Developing Service Systems 10  
       
           
       
020100002010000002010000
EXPERT IN A WORK COMMUNITY
                                   
Placement 1 15
     
           
           
Placement 2 15  
       
           
       
151500150150000150150000
EXPERT IN DEVELOPMENT AND WORKPLACE INNOVATION
                                   
Tools for Professional Development 2
     
           
           
Career Planning 2  
       
           
       
Working Life Competences 1    
         
           
   
Research Communications and Project Management Skills 5    
         
           
   
Research and Development Methods 5    
       
           
     
Thesis 15    
         
           
   
222602025210020252100
ECTS credits per period / semester / academic year 47 72 36 0 47 30 42 15 21 0 0 47 30 42 15 21 0 0

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

See the description attached.