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Virtual Facilitation Skills for Service Development (5 cr)

Code: HY00BV21-3002

General information


22.05.2023 - 10.09.2023


18.09.2023 - 31.12.2023

Number of ECTS credits allocated

5 op

Virtual proportion

5 op

RDI proportion

5 op

Mode of delivery

Distance learning


Korkeakouluyksikkö D /YAMK


Laurea Virtual Campus

Teaching languages

  • English


40 - 50

Degree programmes

  • Complementary competence, master’s studies in English (CYJ2), Generic studies
  • Complementary competence, Master’s studies (TYJ), Generic Studies


  • Raija Kaljunen

Teacher in charge

Raija Kaljunen

Scheduling groups

  • Avoin AMK (Size: 10. Open UAS: 10.)
  • Tutkinto-opiskelija tai polkuopiskelija (Size: 0. Open UAS: 0.)


  • TYJ23SJ
    Täydentävä osaaminen (yamk-tutkinto), S23, yhteiset opinnot
  • CYJ23SJ
    Complementary competence (master’s studies in English), S23, Generic studies

Small groups

  • Open UAS
  • Tutkinto-opiskelija tai polkuopiskelija


Having completed this study unit you will be able to:

• explain the principles of facilitation and what is facilitation in different contexts, including virtual environments
• analyze and compare the roles of facilitator and service designer
• classify facilitation competences, methods and tools, and to master their business applications
• identify goals of facilitation in developing business
• plan a facilitated workshop process that interlinks facilitation goals and implementation with expected development outcomes

Grading scale